Yoto experienced a minor incident on July 3, 2026 affecting EU Website and UK Website, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 12:53 PM UTC
Status: Investigating UK, EU and CA users won't be able to do a pre-checkout login. We are actively investigating a possible fix. Affected components EU Website (Degraded performance) UK Website (Degraded performance)
- monitoring Jul 03, 2026, 01:00 PM UTC
Status: Monitoring The issue affecting pre-checkout login has been resolved, and the service has returned to normal across all of the regions. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)
- resolved Jul 03, 2026, 01:03 PM UTC
Status: Resolved The issue affecting our pre-checkout login has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)