Yoto incident
Player settings changes are not being persisted on Yoto players
Yoto experienced a minor incident on June 30, 2026, lasting 12h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 30, 2026, 09:18 PM UTC
Status: Investigating We are currently investigating an issue affecting Yoto players. Customers may experience [changing player settings in the app are not reflected on the players. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- identified Jun 30, 2026, 09:49 PM UTC
Status: Identified We have identified the root cause of the issue affecting our Yoto players. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause.
- monitoring Jun 30, 2026, 10:03 PM UTC
Status: Monitoring The issue affecting our Yoto Players has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- investigating Jun 30, 2026, 11:12 PM UTC
Status: Investigating We are currently investigating an issue affecting our Yoto Players and the Mobile App. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring Jul 01, 2026, 06:04 AM UTC
Status: Monitoring The issue affecting our Yoto Players and the Mobile apps has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- resolved Jul 01, 2026, 09:49 AM UTC
Status: Resolved The issue affecting our Yoto Player and Mobile apps has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.