Yoto incident
Club subscriptions renewed without providing credits to customers
Yoto experienced a minor incident on September 3, 2026 affecting Club subscriptions, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 08:34 AM UTC
Status: Investigating We are currently investigating an issue affecting our Club subscriptions in the US. Customers may not receive Club credits upon renewal of their subscription. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Club subscriptions (Partial outage)
- resolved Sep 03, 2026, 10:23 AM UTC
Status: Resolved The issue affecting our Club credits has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Club subscriptions (Operational)