Yoto experienced a minor incident on May 11, 2026 affecting EU Website and UK Website, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2026, 07:57 AM UTC
Status: Investigating We are currently investigating an issue affecting our UK, EU and CA websites. Customers may not be able to access the Yoto websites in these regions. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components EU Website (Full outage) UK Website (Full outage)
- monitoring May 10, 2026, 08:10 AM UTC
Status: Monitoring The issue affecting our websites has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)
- resolved May 11, 2026, 09:31 AM UTC
Status: Resolved The issue affecting our websites has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational)