Yoto experienced a minor incident on July 1, 2026 affecting Playback and Android and 1 more component, lasting 5d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 04:59 PM UTC
Status: Investigating We've received reports of issues affecting player volume. We're currently investigating this. Affected components Playback (Degraded performance)
- identified Jul 01, 2026, 06:35 PM UTC
Status: Identified We have identified the root cause of the issue affecting some devices, causing them to have low speaker volume. We're in the process of rolling out a fix. Affected components Playback (Degraded performance)
- resolved Jul 01, 2026, 07:07 PM UTC
Status: Resolved The issue affecting playback has been resolved. A fix has rolled out. Restart your player to restore normal volume, otherwise the fix will be picked up within the next 45 mins Affected components Playback (Operational)
- investigating Jul 03, 2026, 06:29 AM UTC
Status: Investigating We are currently investigating a continued issue affecting player settings. Customers may experience lowered volume or display brightness, which they cannot adjust. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)
- monitoring Jul 03, 2026, 06:48 AM UTC
Status: Monitoring The issue affecting the device volume settings has been resolved, and a fix is being gradually rolled out to affected devices. Our team is closely monitoring the situation to ensure no further disruptions occur. Please reboot your Yoto player to resolve the issue. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational) Android (Operational) iPhone (Operational)
- resolved Jul 07, 2026, 04:26 PM UTC
Status: Resolved The issue affecting settings controls in the Yoto app has been fully resolved. Services are now operating as expected. If you still experience issues, please reboot your Yoto player and keep it online to receive the update. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational) Android (Operational) iPhone (Operational)