Reported Issue with Device Settings

Update timeline

1. investigating Jul 01, 2026, 04:59 PM UTC

   We've received reports of issues affecting player volume. We're currently investigating this.

2. identified Jul 01, 2026, 06:35 PM UTC

   We have identified the root cause of the issue affecting some devices, causing them to have low speaker volume. We're in the process of rolling out a fix.

3. resolved Jul 01, 2026, 07:07 PM UTC

   The issue affecting playback has been resolved. A fix has rolled out. Restart your player to restore normal volume, otherwise the fix will be picked up within the next 45 mins

4. investigating Jul 03, 2026, 06:29 AM UTC

   We are currently investigating a continued issue affecting player settings. Customers may experience lowered volume or display brightness, which they cannot adjust. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.

5. monitoring Jul 03, 2026, 06:48 AM UTC

   The issue affecting the device volume settings has been resolved, and a fix is being gradually rolled out to affected devices. Our team is closely monitoring the situation to ensure no further disruptions occur. Please reboot your Yoto player to resolve the issue. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.

6. resolved Jul 07, 2026, 04:26 PM UTC

   The issue affecting settings controls in the Yoto app has been fully resolved. Services are now operating as expected. If you still experience issues, please reboot your Yoto player and keep it online to receive the update. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.