Yoto experienced a minor incident on July 2, 2026 affecting US Website and EU Website and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 08:03 AM UTC
Status: Investigating We are currently investigating an issue affecting our live chat widget on mobile. Customers may not be able to see the live chat widget when navigating our website from a mobile device. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience. Affected components US Website (Degraded performance) AU Website (Degraded performance) EU Website (Degraded performance) UK Website (Degraded performance)
- resolved Jul 02, 2026, 08:14 AM UTC
Status: Resolved The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components AU Website (Operational) EU Website (Operational) UK Website (Operational) US Website (Operational)