Yoto experienced a minor incident on June 3, 2026 affecting US Website and EU Website and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 01:43 PM UTC
Status: Identified We are currently experiencing disruption to our online store basket and checkouts due to an incident with our provider. We are monitoring their incident to provide updates. Affected components US Website (Partial outage) AU Website (Partial outage) EU Website (Partial outage) UK Website (Partial outage)
- identified Jun 03, 2026, 03:21 PM UTC
Status: Identified We have identified the root cause of the issue affecting our website. The issue is related to an incident with our checkout provider. Our team is monitoring the situation as we see the service recover. We apologise for any inconvenience this may cause. Affected components EU Website (Degraded performance) UK Website (Degraded performance) US Website (Degraded performance) AU Website (Degraded performance)
- resolved Jun 03, 2026, 03:41 PM UTC
Status: Resolved The issue affecting our checkout services has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components EU Website (Operational) UK Website (Operational) US Website (Operational) AU Website (Operational)