Yoto incident
Some devices showing without user-set configuration
Yoto experienced a minor incident on August 13, 2026 affecting Playback and Android and 1 more component, lasting 20h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 13, 2026, 10:25 AM UTC
Status: Identified We have identified the root cause of the issue affecting some devices. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)
- identified Aug 13, 2026, 10:48 AM UTC
Status: Identified We have identified the root cause of the issue affecting our [service/system]. The issue is related to [brief description of the problem, if appropriate]. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. A fix has been applied to prevent the spread of this issue to other devices, and we're now investigating the recovery of configuration for affected devices. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)
- identified Aug 13, 2026, 02:35 PM UTC
Status: Identified We have identified the root cause of the issue. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. Affected devices are being restored to their previous configuration. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)
- identified Aug 13, 2026, 05:04 PM UTC
Status: Identified We have identified the root cause of the issue affecting our system. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. The number of affected devices has now been reduced by roughly 90%, and the remaining are currently being addressed. Affected components Playback (Degraded performance) Android (Degraded performance) iPhone (Degraded performance)
- monitoring Aug 13, 2026, 05:55 PM UTC
Status: Monitoring This issue has been addressed, and we're monitoring for any further failures Affected components Android (Degraded performance) iPhone (Degraded performance) Playback (Degraded performance)
- resolved Aug 14, 2026, 07:05 AM UTC
Status: Resolved The issue affecting our configuration system has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components Playback (Operational) Android (Operational) iPhone (Operational)