Some users are having issues adding shared cards to their libraries

Update timeline

1. investigating Mar 11, 2026, 12:21 PM UTC

   Status: Investigating We are currently investigating an issue affecting adding shared cards to your library on the iOS app. Our team has found the cause of the issue, and we will provide an update as soon as possible. Thank you for your patience. Affected components iPhone (Degraded performance)

2. identified Mar 11, 2026, 02:05 PM UTC

   Status: Identified We have identified the root cause of the issue affecting adding shared cards to user's libraries. We now have a fix available in version 3.32.1 which will be available on TestFlight shortly and will be available to all users in the next couple of days Affected components iPhone (Degraded performance)

3. monitoring Mar 12, 2026, 06:01 PM UTC

   Status: Monitoring The issue affecting adding shared cards to your library on iOS has been resolved, and the service has returned to normal. Please go to the App Store to update your app to version 3.32.1 if you are experiencing this issue. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com. Affected components iPhone (Degraded performance)

4. resolved Mar 18, 2026, 01:49 PM UTC

   Status: Resolved The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components iPhone (Operational)

5. resolved Mar 18, 2026, 01:52 PM UTC

   Status: Resolved The issue affecting adding shared cards to users libraries has been fully resolved. Please update to app version 3.32.1 on iOS. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com. Affected components iPhone (Operational)