Yoto Outage History
Yoto is up right nowPingoru has recorded 20 incidents for Yoto: 20 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 4 | 29 of 744 (4%) |
| June 2026 | 3 | 6 of 720 (1%) |
| July 2026 | 3 | 153 of 744 (21%) |
| August 2026 | 3 | 78 of 744 (10%) |
| September 2026 | 1 | 2 of 720 (0%) |
| October 2026 | 1 | 124 of 512 (24%) |
Incidents, newest first
Minor October 1, 2026 Some Discover cards are failing to load 5d 4h Android, iPhone
Started Oct 01, 2026, 11:50 AM UTC· resolved Oct 06, 2026, 03:54 PM UTC
- investigating Oct 01, 2026, 11:50 AM UTC
We are currently investigating an issue affecting some cards in the Discover tab of the app. Customers may not be able to open certain content. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- identified Oct 01, 2026, 11:59 AM UTC
We have identified the root cause of the issue affecting the Discover tab on the app. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause.
- resolved Oct 06, 2026, 03:54 PM UTC
The issue affecting the discover tab in the apps has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor September 3, 2026 Club subscriptions renewed without providing credits to customers 1h 48m Club subscriptions
Started Sep 03, 2026, 08:34 AM UTC· resolved Sep 03, 2026, 10:23 AM UTC
- investigating Sep 03, 2026, 08:34 AM UTC
We are currently investigating an issue affecting our Club subscriptions in the US. Customers may not receive Club credits upon renewal of their subscription. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Sep 03, 2026, 10:23 AM UTC
The issue affecting our Club credits has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor August 18, 2026 Make Your Own website not available 23m
Started Aug 18, 2026, 11:12 AM UTC· resolved Aug 18, 2026, 11:36 AM UTC
- investigating Aug 18, 2026, 11:12 AM UTC
We are currently investigating an issue affecting my.yotoplay.com "my.yotoplay.com": http://my.yotoplay.com Customers may not be able to access the MYO website at this time. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Aug 18, 2026, 11:30 AM UTC
The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
- resolved Aug 18, 2026, 11:36 AM UTC
The issue affecting my.yotoplay.com "my.yotoplay.com": http://my.yotoplay.com has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor August 15, 2026 Radio Pitchoun (French Yoto Radio) is currently down 2d 8h Playback
Started Aug 15, 2026, 06:47 AM UTC· resolved Aug 17, 2026, 03:38 PM UTC
- investigating Aug 15, 2026, 06:47 AM UTC
We are currently investigating an issue affecting Radio Pitchoun (French Yoto Radio). Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Aug 17, 2026, 03:38 PM UTC
The issue affecting Radio Pitchoun (French Yoto Radio) has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor August 13, 2026 Some devices showing without user-set configuration 20h 39m Playback, Android, iPhone
Started Aug 13, 2026, 10:25 AM UTC· resolved Aug 14, 2026, 07:05 AM UTC
- identified Aug 13, 2026, 10:25 AM UTC
We have identified the root cause of the issue affecting some devices. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause.
- identified Aug 13, 2026, 10:48 AM UTC
We have identified the root cause of the issue affecting our [service/system]. The issue is related to [brief description of the problem, if appropriate]. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. A fix has been applied to prevent the spread of this issue to other devices, and we're now investigating the recovery of configuration for affected devices.
- identified Aug 13, 2026, 02:35 PM UTC
We have identified the root cause of the issue. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. Affected devices are being restored to their previous configuration.
- identified Aug 13, 2026, 05:04 PM UTC
We have identified the root cause of the issue affecting our system. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause. The number of affected devices has now been reduced by roughly 90%, and the remaining are currently being addressed.
- monitoring Aug 13, 2026, 05:55 PM UTC
This issue has been addressed, and we're monitoring for any further failures
- resolved Aug 14, 2026, 07:05 AM UTC
The issue affecting our configuration system has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor July 3, 2026 Pre-checkout login issues 10m EU Website, UK Website
Started Jul 03, 2026, 12:53 PM UTC· resolved Jul 03, 2026, 01:03 PM UTC
- investigating Jul 03, 2026, 12:53 PM UTC
UK, EU and CA users won't be able to do a pre-checkout login. We are actively investigating a possible fix.
- monitoring Jul 03, 2026, 01:00 PM UTC
The issue affecting pre-checkout login has been resolved, and the service has returned to normal across all of the regions. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- resolved Jul 03, 2026, 01:03 PM UTC
The issue affecting our pre-checkout login has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor July 2, 2026 Live chat widget does not load on mobile 11m US Website, EU Website, AU Website, UK Website
Started Jul 02, 2026, 08:03 AM UTC· resolved Jul 02, 2026, 08:14 AM UTC
- investigating Jul 02, 2026, 08:03 AM UTC
We are currently investigating an issue affecting our live chat widget on mobile. Customers may not be able to see the live chat widget when navigating our website from a mobile device. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Jul 02, 2026, 08:14 AM UTC
The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor July 1, 2026 Reported Issue with Device Settings 5d 23h Playback, Android, iPhone
Started Jul 01, 2026, 04:59 PM UTC· resolved Jul 07, 2026, 04:26 PM UTC
- investigating Jul 01, 2026, 04:59 PM UTC
We've received reports of issues affecting player volume. We're currently investigating this.
- identified Jul 01, 2026, 06:35 PM UTC
We have identified the root cause of the issue affecting some devices, causing them to have low speaker volume. We're in the process of rolling out a fix.
- resolved Jul 01, 2026, 07:07 PM UTC
The issue affecting playback has been resolved. A fix has rolled out. Restart your player to restore normal volume, otherwise the fix will be picked up within the next 45 mins
- investigating Jul 03, 2026, 06:29 AM UTC
We are currently investigating a continued issue affecting player settings. Customers may experience lowered volume or display brightness, which they cannot adjust. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring Jul 03, 2026, 06:48 AM UTC
The issue affecting the device volume settings has been resolved, and a fix is being gradually rolled out to affected devices. Our team is closely monitoring the situation to ensure no further disruptions occur. Please reboot your Yoto player to resolve the issue. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- resolved Jul 07, 2026, 04:26 PM UTC
The issue affecting settings controls in the Yoto app has been fully resolved. Services are now operating as expected. If you still experience issues, please reboot your Yoto player and keep it online to receive the update. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor June 30, 2026 Player settings changes are not being persisted on Yoto players 12h 31m
Started Jun 30, 2026, 09:18 PM UTC· resolved Jul 01, 2026, 09:49 AM UTC
- investigating Jun 30, 2026, 09:18 PM UTC
We are currently investigating an issue affecting Yoto players. Customers may experience [changing player settings in the app are not reflected on the players. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- identified Jun 30, 2026, 09:49 PM UTC
We have identified the root cause of the issue affecting our Yoto players. Our team is actively working on a fix and will share updates as progress is made. We apologize for any inconvenience this may cause.
- monitoring Jun 30, 2026, 10:03 PM UTC
The issue affecting our Yoto Players has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- investigating Jun 30, 2026, 11:12 PM UTC
We are currently investigating an issue affecting our Yoto Players and the Mobile App. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring Jul 01, 2026, 06:04 AM UTC
The issue affecting our Yoto Players and the Mobile apps has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- resolved Jul 01, 2026, 09:49 AM UTC
The issue affecting our Yoto Player and Mobile apps has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor June 3, 2026 Shopify Checkout unavailable 1h 57m US Website, EU Website, AU Website, UK Website
Started Jun 03, 2026, 01:43 PM UTC· resolved Jun 03, 2026, 03:41 PM UTC
- identified Jun 03, 2026, 01:43 PM UTC
We are currently experiencing disruption to our online store basket and checkouts due to an incident with our provider. We are monitoring their incident to provide updates.
- identified Jun 03, 2026, 03:21 PM UTC
We have identified the root cause of the issue affecting our website. The issue is related to an incident with our checkout provider. Our team is monitoring the situation as we see the service recover. We apologise for any inconvenience this may cause.
- resolved Jun 03, 2026, 03:41 PM UTC
The issue affecting our checkout services has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor June 1, 2026 Issues applying Club credits in the AU store checkout 1h 43m AU Website
Started Jun 01, 2026, 09:06 AM UTC· resolved Jun 01, 2026, 10:49 AM UTC
- investigating Jun 01, 2026, 09:06 AM UTC
We are currently investigating an issue affecting the use of Yoto Club credits on au.yotoplay.com "au.yotoplay.com": http://au.yotoplay.com. Customers may experience losing their selection of application of credits when placing an order. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Jun 01, 2026, 10:49 AM UTC
The issue affecting our system has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor May 19, 2026 Degraded performance and errors affecting Yoto websites 1h 24m US Website, EU Website, AU Website, UK Website
Started May 19, 2026, 09:31 PM UTC· resolved May 19, 2026, 10:55 PM UTC
- investigating May 19, 2026, 09:31 PM UTC
We are currently investigating an issue affecting our websites caused by an outage at our hosting provider.
- monitoring May 19, 2026, 10:47 PM UTC
The service provider has resolved the issue. However, we're still continuing to monitor closely.
- resolved May 19, 2026, 10:55 PM UTC
The issue has been resolved.
Minor May 10, 2026 UK, EU & CA websites are down 1d 1h EU Website, UK Website
Started May 10, 2026, 07:57 AM UTC· resolved May 11, 2026, 09:31 AM UTC
- investigating May 10, 2026, 07:57 AM UTC
We are currently investigating an issue affecting our UK, EU and CA websites. Customers may not be able to access the Yoto websites in these regions. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring May 10, 2026, 08:10 AM UTC
The issue affecting our websites has been resolved, and the service has returned to normal. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- resolved May 11, 2026, 09:31 AM UTC
The issue affecting our websites has been fully resolved. Services are now operating as expected. We sincerely apologise for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor May 6, 2026 Yoto Card images not loading 1h 31m US Website, EU Website, AU Website, UK Website
Started May 06, 2026, 03:20 PM UTC· resolved May 06, 2026, 04:51 PM UTC
- investigating May 06, 2026, 03:20 PM UTC
We are currently investigating an issue affecting the yotoplay.com "yotoplay.com": http://yotoplay.com card store, where the images of Yoto Cards are not loading. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring May 06, 2026, 03:35 PM UTC
We have identified the root cause of the issue affecting loading of Yoto Card images. The issue is related to issues with Netlify: https://www.netlifystatus.com/. The system is recovering and our team is monitoring the situation. We apologize for any inconvenience this may cause.
- resolved May 06, 2026, 04:51 PM UTC
The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor May 1, 2026 Yoto App Library actions behaving incorrectly 54m Android, iPhone
Started May 01, 2026, 11:24 AM UTC· resolved May 01, 2026, 12:18 PM UTC
- investigating May 01, 2026, 11:24 AM UTC
We are currently investigating an issue affecting the Yoto App library. Customers on both iOs and Android may experience library interactions behaving incorrectly. Viewing cards is automatically adding items to the library without user intent. Additionally, removing items shows a success state, but after refreshing, the items still remain in the library. Our team is working to identify the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved May 01, 2026, 12:18 PM UTC
The issue affecting Yoto App libraries has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor March 11, 2026 Some users are having issues adding shared cards to their libraries 7d 1h iPhone
Started Mar 11, 2026, 12:21 PM UTC· resolved Mar 18, 2026, 01:52 PM UTC
- investigating Mar 11, 2026, 12:21 PM UTC
We are currently investigating an issue affecting adding shared cards to your library on the iOS app. Our team has found the cause of the issue, and we will provide an update as soon as possible. Thank you for your patience.
- identified Mar 11, 2026, 02:05 PM UTC
We have identified the root cause of the issue affecting adding shared cards to user's libraries. We now have a fix available in version 3.32.1 which will be available on TestFlight shortly and will be available to all users in the next couple of days
- monitoring Mar 12, 2026, 06:01 PM UTC
The issue affecting adding shared cards to your library on iOS has been resolved, and the service has returned to normal. Please go to the App Store to update your app to version 3.32.1 if you are experiencing this issue. Our team is closely monitoring the situation to ensure no further disruptions occur. If you experience any lingering issues, please contact our Customer Happiness team at https://support.yotoplay.com.
- resolved Mar 18, 2026, 01:49 PM UTC
The issue affecting our [service/system] has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
- resolved Mar 18, 2026, 01:52 PM UTC
The issue affecting adding shared cards to users libraries has been fully resolved. Please update to app version 3.32.1 on iOS. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Minor March 11, 2026 Yoto App library does not update 5m Android, iPhone
Started Mar 11, 2026, 09:38 AM UTC· resolved Mar 11, 2026, 09:44 AM UTC
- identified Mar 11, 2026, 09:38 AM UTC
We are currently investigating an issue affecting the Yoto App libraries. Customers may experience issues loading the content in their Yoto App libraries. Our team is working to identify and address the cause, and we will provide an update as soon as more information becomes available. Thank you for your patience.
- resolved Mar 11, 2026, 09:44 AM UTC
The issue affecting our Yoto App libraries has been fully resolved. Services are now operating as expected. We sincerely apologize for any disruption this may have caused and thank you for your understanding. If you encounter any additional problems, please reach out to our Customer Happiness team at https://support.yotoplay.com.
Major November 18, 2025 Several Yoto web pages, including the 'My Account' section and Yoto Space (yoto.space), are currently down and inaccessible. 1h 16m
Started Nov 18, 2025, 01:34 PM UTC· resolved Nov 18, 2025, 02:50 PM UTC
No vendor updates were posted for this incident.