Yoti Outage History

Started Oct 15, 2026, 09:52 AM UTC· resolved Oct 15, 2026, 01:28 PM UTC

1. identified Oct 15, 2026, 09:52 AM UTC

   We are working on a solution for an issue with the Salesforce IDV integration. Currently this is failing with a 400 Bad Request message. We expect to deploy a solution today, 15th October.

2. resolved Oct 15, 2026, 01:28 PM UTC

   The incident has been successfully resolved and all systems are stable. Thank you for your patience.

Read the full incident report →

Started Sep 28, 2026, 03:46 PM UTC· resolved Sep 28, 2026, 06:15 PM UTC

1. monitoring Sep 28, 2026, 03:46 PM UTC

   We are currently tracking an issue with a third-party service provider affecting CPF checks. As a result, some customers in Brazil may encounter errors whilst using the Age Verification Service.

2. resolved Sep 28, 2026, 06:15 PM UTC

   The issue with our third-party service provider affecting CPF checks has been resolved, customers in Brazil should no longer experience errors when using the Age Verification Service.

Read the full incident report →

Started Sep 24, 2026, 12:52 PM UTC· resolved Sep 24, 2026, 02:15 PM UTC

1. identified Sep 24, 2026, 02:07 PM UTC

   Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.

2. identified Sep 24, 2026, 02:13 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Sep 24, 2026, 02:18 PM UTC

   Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.

4. monitoring Sep 24, 2026, 02:24 PM UTC

   A fix has been implemented for the Digital ID and IDV service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.

5. resolved Sep 24, 2026, 02:26 PM UTC

   The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.

Read the full incident report →

Started Sep 19, 2026, 10:06 AM UTC· resolved Sep 19, 2026, 02:00 PM UTC

1. investigating Sep 19, 2026, 10:18 AM UTC

   We are currently investigating an issue affecting the Age verification service. Some customers may experience intermittent performance or downtime.

2. identified Sep 19, 2026, 10:37 AM UTC

   We have identified the root cause of the issues affecting the Age verification service. Our team is actively working on a fix to restore full functionality as quickly as possible.

3. identified Sep 19, 2026, 11:07 AM UTC

   We are continuing to work on a fix for this issue.

4. identified Sep 19, 2026, 11:38 AM UTC

   We are still continuing to work on a fix for this issue.

5. identified Sep 19, 2026, 12:10 PM UTC

   We are still continuing to work on a fix for this issue.

6. identified Sep 19, 2026, 12:34 PM UTC

   We are continuing to troubleshoot the issue with the Age verification service. Our team is continuing to work on a fix for this issue, and we will provide another update in 60 minutes.

7. identified Sep 19, 2026, 01:34 PM UTC

   The fix is currently in progress for the Age Verification service. Our team is actively working to restore full functionality, and we will provide another update in 60 minutes.

8. monitoring Sep 19, 2026, 02:05 PM UTC

   A fix has been implemented for the Age verification service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.

9. resolved Sep 19, 2026, 02:07 PM UTC

   The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.

10. postmortem Sep 19, 2026, 06:12 PM UTC

    **Saturday 19th September 10:06 UTC - Saturday 19th September 14:00 UTC** We are writing to provide an update regarding a brief service interruption that impacted our systems earlier today. Our monitoring alerted us to an elevated error rate within our Age Verification Service. Following an immediate investigation, we identified the root cause as a temporary database fault, which resulted in brief periods of service unavailability. Our team has fully resolved the issue, and all services are now operating normally. We sincerely apologise for any inconvenience or disruption this may have caused to your operations.

Read the full incident report →

Started Sep 15, 2026, 02:26 AM UTC· resolved Sep 15, 2026, 08:56 AM UTC

1. investigating Sep 15, 2026, 02:26 AM UTC

   We are currently investigating an issue affecting the Identity verification & Age estimation service. Some customers may experience intermittent performance or downtime.

2. investigating Sep 15, 2026, 03:01 AM UTC

   We are continuing to troubleshoot the issue with the Identity verification & Age estimation service. Our team is exploring several potential causes, and we will provide another update in 60 minutes.

3. investigating Sep 15, 2026, 04:01 AM UTC

   We are continuing to troubleshoot the issue with the Identity verification & Age estimation service. Our team is exploring several potential causes, and we will provide another update in 60 minutes.

4. identified Sep 15, 2026, 04:57 AM UTC

   We have identified the root cause of the issues affecting the Identity verification & Age estimation service. Our team is actively working on a fix to restore full functionality as quickly as possible.

5. monitoring Sep 15, 2026, 04:57 AM UTC

   Our engineers have rolled out a fix for the Identity verification & Age estimation service, which is currently propagating. We are already observing initial signs of recovery, and our team will continue to monitor system stability closely before officially resolving the incident.

6. monitoring Sep 15, 2026, 09:00 AM UTC

   Our engineers have rolled out a fix for the Identity verification & Age estimation service, which is currently propagating. We are already observing initial signs of recovery, and our team will continue to monitor system stability closely before resolving the incident

7. resolved Sep 15, 2026, 09:19 AM UTC

   The Identity verification & Age estimation service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.

8. postmortem Sep 15, 2026, 10:39 AM UTC

   **Monday 14th September: 19:56 UTC - Tuesday 15th September: 08:56 UTC** ‌ We are writing to provide an update regarding a temporary service disruption, affecting our Identity Verification and Age Estimation services in the USA region. Our Network Operations Centre \(NOC\) detected the issue and our infrastructure team quickly identified the root cause as a configuration error introduced during routine DNS updates. The affected DNS changes have been reverted, and all systems have returned to full operational status. We sincerely apologise for any inconvenience this may have caused. A full post-incident review is underway to strengthen our release processes and prevent similar issues in the future.

Read the full incident report →

Started Aug 12, 2026, 02:57 PM UTC· resolved Aug 12, 2026, 03:53 PM UTC

1. investigating Aug 12, 2026, 03:45 PM UTC

   We are currently investigating an issue affecting Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub service. Some customers may experience intermittent performance or downtime.

2. identified Aug 12, 2026, 03:54 PM UTC

   We have identified the root cause of the issues affecting Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub service service. Our team is actively working on a fix to restore full functionality as quickly as possible.

3. monitoring Aug 12, 2026, 03:55 PM UTC

   A fix has been implemented for the Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub services and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.

4. resolved Aug 12, 2026, 04:00 PM UTC

   All affected services are now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.

5. postmortem Aug 13, 2026, 08:41 AM UTC

   **Wednesday 12th August \(14:57 – 15:53 UTC\)** We are writing to inform you about a temporary service interruption that affected some of our services yesterday, during which time some customers may have experienced temporary 5xx errors. Our monitoring systems detected an unexpected system incompatibility that affected a portion of our application servers. Our engineering team quickly applied the necessary system updates to restore services. All services are now fully operational and running normally. We sincerely apologise for any inconvenience or disruption this may have caused to your workflow.

Read the full incident report →

Started Aug 10, 2026, 08:43 PM UTC· resolved Aug 10, 2026, 10:52 PM UTC

1. investigating Aug 10, 2026, 08:43 PM UTC

   We are currently experiencing issues with Identity Profile checks within our IDV and Digital ID services. Some customers may receive error messages during this time.

2. resolved Aug 10, 2026, 10:52 PM UTC

   The IDV and Digital ID services are fully operational. This incident has been resolved.

Read the full incident report →

Started Aug 05, 2026, 01:28 PM UTC· resolved Aug 05, 2026, 08:12 PM UTC

1. monitoring Aug 05, 2026, 01:28 PM UTC

   We are experiencing a high volume of requests through our systems at the moment, some requests may take longer than normal.

2. resolved Aug 05, 2026, 08:12 PM UTC

   The volume of requests are now back to normal level and all services are functioning correctly.

Read the full incident report →

Started Jul 20, 2026, 09:44 AM UTC· resolved Jul 20, 2026, 10:20 AM UTC

1. investigating Jul 20, 2026, 09:52 AM UTC

   We are currently investigating an issue affecting the Identity verification service. Some customers may experience intermittent performance or downtime.

2. monitoring Jul 20, 2026, 10:21 AM UTC

   A fix has been implemented for the Identity verification service(USA) service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.

3. resolved Jul 20, 2026, 10:24 AM UTC

   The Identity verification service(USA) service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.

4. postmortem Jul 20, 2026, 11:52 AM UTC

   **Monday 20 July 2026 from 09:44 UTC - 10:20 UTC** ‌ We recently experienced a temporary disruption affecting our Identity Verification service in the USA. Our Network Operations Centre \(NOC\) quickly identified the root cause as a brief fault within our **l**oad balancing system. While this caused a short outage for some users, our infrastructure team has resolved the issue, and all services have been fully restored to normal operations. We sincerely apologise for any inconvenience this may have caused. We are currently conducting a thorough post-incident review to strengthen our systems and prevent this from happening again.

Read the full incident report →

Started Jun 24, 2026, 08:30 AM UTC· resolved Jun 24, 2026, 12:30 PM UTC

1. resolved Jun 25, 2026, 03:52 PM UTC

   Resolved: Temporary Performance Degradation with Identity verification service Yesterday, between 09:52 UTC and 12:22 UTC. We identified a performance degradation affecting the Identity verification service. During this window, some customers may have experienced intermittent delays, slower response times, or failed requests when attempting to use the service. Our engineering team immediately investigated the root cause and implemented a fix to restore optimal performance. This incident has been fully resolved, and all core systems are operating at normal capacity. We are conducting a thorough post-mortem to prevent this type of disruption from happening again. Thank you for your patience and understanding as we worked to resolve this.

Read the full incident report →

Started Jun 22, 2026, 02:52 PM UTC· resolved Jun 22, 2026, 03:10 PM UTC

1. identified Jun 22, 2026, 04:07 PM UTC

   We have identified the root cause of the issues affecting the Age verification service. Our team is actively working on a fix to restore full functionality as quickly as possible.

2. resolved Jun 22, 2026, 04:08 PM UTC

   The Age verification service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.

3. postmortem Jun 22, 2026, 04:28 PM UTC

   **Monday 22nd June 2026 from 14:52 UTC - 15:10 UTC** We are writing to provide an update regarding a brief service interruption that impacted Yoti systems earlier today. Our monitoring systems alerted us to an elevated error rate within our Age Verification Service. Immediate investigation isolated the issue to a temporary fault in one of our databases, resulting in a brief period of unavailability our users. Our team has fully mitigated the root cause, and all services have returned to normal operating parameters. Please accept our sincere apologies for the impact on your operations. A rigorous post-mortem review is currently underway to safeguard our infrastructure against future recurrences.

Read the full incident report →

Started May 19, 2026, 02:43 PM UTC· resolved May 19, 2026, 03:23 PM UTC

1. investigating May 19, 2026, 02:43 PM UTC

   We are currently experiencing issues with UK post office IBV service.

2. identified May 19, 2026, 03:00 PM UTC

   We are currently experiencing issues with Digital ID, Identity verification and UK post office IBV service. Our engineers are working on fix.

3. monitoring May 19, 2026, 03:21 PM UTC

   A fix has been implemented and our engineers are monitoring the issue until we declare the incident resolved.

4. resolved May 19, 2026, 03:23 PM UTC

   The Digital ID, Identity verification and service is fully operational. This incident has been resolved.

5. postmortem May 19, 2026, 04:54 PM UTC

   We are writing to provide an update regarding a temporary service disruption that affected Yoti services earlier today. Our Network Operations Centre \(NOC\) identified a degradation affecting our Digital ID, Identity Verification, and In-Branch Verification \(IBV\) services. A prompt investigation revealed the root cause to be a temporary fault within our network management systems. This issue resulted in a brief period of degraded performance for a number of our users. Our infrastructure team has since resolved the fault, and all services have been fully restored to normal operations. We sincerely apologise for any inconvenience or disruption this incident may have caused. A comprehensive post-incident review is under way to identify system improvements and prevent future recurrences.

Read the full incident report →

Started May 10, 2026, 08:12 PM UTC· resolved May 12, 2026, 03:54 PM UTC

1. investigating May 10, 2026, 08:12 PM UTC

   We are experiencing issues with all our services.

2. investigating May 10, 2026, 08:41 PM UTC

   we are still experiencing issues with all Yoti services.

3. investigating May 10, 2026, 09:11 PM UTC

   we are still experiencing issues with all Yoti services.

4. investigating May 10, 2026, 09:42 PM UTC

   we are still experiencing issues with all Yoti services.

5. investigating May 10, 2026, 10:14 PM UTC

   we are still experiencing issues with all Yoti services.

6. investigating May 10, 2026, 10:43 PM UTC

   we are still experiencing issues with all Yoti services.

7. investigating May 10, 2026, 11:15 PM UTC

   We are experiencing issues with all our services.

8. investigating May 10, 2026, 11:41 PM UTC

   we are still experiencing issues with all Yoti services.

9. investigating May 11, 2026, 12:11 AM UTC

   we are still experiencing issues with all Yoti services.

10. identified May 11, 2026, 12:20 AM UTC

    Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.

11. identified May 11, 2026, 12:49 AM UTC

    Service restoration is currently underway for most users. We appreciate your patience as we finalize the fix.

12. identified May 11, 2026, 01:19 AM UTC

    Service restoration is currently underway for most users. We appreciate your patience as we finalize the fix.

13. identified May 11, 2026, 02:14 AM UTC

    Service restoration is currently underway for most users. We appreciate your patience as we finalise the fix.

14. identified May 11, 2026, 02:40 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

15. identified May 11, 2026, 03:10 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

16. identified May 11, 2026, 03:40 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

17. identified May 11, 2026, 04:10 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

18. identified May 11, 2026, 04:40 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

19. identified May 11, 2026, 05:10 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

20. identified May 11, 2026, 05:40 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

21. identified May 11, 2026, 06:11 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

22. identified May 11, 2026, 06:40 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

23. identified May 11, 2026, 07:10 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

24. identified May 11, 2026, 07:39 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

25. identified May 11, 2026, 08:10 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

26. identified May 11, 2026, 08:40 AM UTC

    We are aware of an ongoing network-level incident affecting service availability for some customers. Mitigations have been applied and service has been substantially restored, however residual impact may still be observed in the form of intermittent timeouts or degraded performance.

27. identified May 11, 2026, 09:07 AM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page

28. identified May 11, 2026, 09:40 AM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page

29. identified May 11, 2026, 10:10 AM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.

30. identified May 11, 2026, 10:56 AM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.

31. identified May 11, 2026, 11:26 AM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.

32. identified May 11, 2026, 11:56 AM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.

33. identified May 11, 2026, 12:26 PM UTC

    Last night, Yoti experienced a targeted and sustained DDoS (denial of service) attack which impacted availability across parts of the Yoti platform. Our security and engineering teams responded immediately and are working to restore all services. We continue to monitor closely and will keep you informed of any further developments on this page.

34. identified May 11, 2026, 12:56 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

35. identified May 11, 2026, 01:26 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

36. identified May 11, 2026, 01:56 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

37. identified May 11, 2026, 02:26 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

38. identified May 11, 2026, 02:56 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

39. identified May 11, 2026, 03:26 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

40. identified May 11, 2026, 03:56 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

41. identified May 11, 2026, 04:26 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

42. identified May 11, 2026, 04:55 PM UTC

    We are still experiencing a targeted and sustained DDoS (Denial of Service) attack which has impacted availability of parts of the Yoti platform. Our security and engineering teams are continuing to work on restoring all services and will keep you informed of further developments on this page.

43. identified May 11, 2026, 05:22 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. We would like to assure all our customers that this is a Denial of Service attack and all customer data remains secure.

44. identified May 11, 2026, 05:53 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

45. identified May 11, 2026, 06:23 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

46. identified May 11, 2026, 06:53 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

47. identified May 11, 2026, 07:24 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

48. identified May 11, 2026, 07:54 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

49. identified May 11, 2026, 08:25 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

50. identified May 11, 2026, 08:54 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

51. identified May 11, 2026, 09:24 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

52. identified May 11, 2026, 10:08 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

53. identified May 11, 2026, 10:24 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

54. identified May 11, 2026, 10:54 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

55. identified May 11, 2026, 11:26 PM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

56. identified May 12, 2026, 12:04 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

57. identified May 12, 2026, 12:30 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

58. identified May 12, 2026, 01:00 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

59. identified May 12, 2026, 01:30 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

60. identified May 12, 2026, 02:00 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

61. identified May 12, 2026, 02:30 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

62. identified May 12, 2026, 03:00 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

63. identified May 12, 2026, 03:30 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

64. identified May 12, 2026, 04:00 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

65. identified May 12, 2026, 04:30 AM UTC

    A targeted and sustained DDoS (Denial of Service) attack continues to affect the Yoti platform. Our security and engineering teams are working alongside our anti DDoS provider to restore services. We are starting to see an improvement in some services and will continue to update this page as soon as we have more information. While this is causing some connection issues, please be mindful that all user data is safe and unaffected.

66. identified May 12, 2026, 05:00 AM UTC

    We have now made significant progress in restoring operational service across the Yoti platform. We are continuing to work on an additional fix and will update shortly.

67. monitoring May 12, 2026, 05:47 AM UTC

    We have fixed the Digital ID,Identity verification,Age verification,Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls, Credentials services. Our engineers will monitor the situation until we declare the incident resolved.

68. monitoring May 12, 2026, 06:31 AM UTC

    Pleased to update that the measures taken have now significantly improved access to Yoti services and we are now actively monitoring the situation.

69. monitoring May 12, 2026, 07:04 AM UTC

    Pleased to update that the measures taken have now significantly improved access to Yoti services and we are now actively monitoring the situation.

70. monitoring May 12, 2026, 10:10 AM UTC

    We are pleased to report that all services are currently returning to normal operational levels. Our technical teams have successfully identified and implemented a permanent fix; as a result, core functionality has been restored across our entire product suite. Whilst systems are stable, we are entering a period of extended monitoring. We will be closely tracking all products and user sessions to ensure that performance remains consistent under full load. We intend to officially mark this incident as Resolved once we are confident in the long-term stability of the environment. Should you experience any performance issues, please reach out to our Customer Support Team. We appreciate your patience whilst we worked to restore your service.

71. resolved May 12, 2026, 03:54 PM UTC

    All Yoti services have been restored to normal operation. The recent disruption caused by a targeted DDoS attack was resolved through the implementation of enhanced network security and traffic filtering. Our systems are now operating under reinforced protection to ensure continued availability.

72. postmortem May 12, 2026, 03:54 PM UTC

    **Sunday 10th May 2026 - Tuesday 12th May** We are pleased to confirm that all Yoti services have returned to normal operation following a period of service instability. Starting on the evening of May 10th, our network was targeted by a highly orchestrated and large-scale distributed DDoS attack. This was a coordinated attempt to overwhelm our systems with high volumes of traffic, which resulted in intermittent outages and access issues across our platform. We would like to reassure you that this was a connectivity-based attack. At no point was the integrity of our core systems or your personal data compromised. To resolve the issue and protect against future attacks, we have: * Successfully migrated our network traffic to a global, industry-leading protection service \(Cloudflare\). * Implemented enhanced filtering to block malicious traffic before it reaches our services. * Increased our infrastructure capacity to better handle unexpected traffic spikes. We sincerely apologise for the disruption to your service and thank you for your patience while our teams worked around the clock to resolve this.

Read the full incident report →

Started Apr 20, 2026, 03:45 PM UTC· resolved Apr 20, 2026, 04:13 PM UTC

1. investigating Apr 20, 2026, 04:05 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Age verification, Age estimation service.

2. identified Apr 20, 2026, 04:06 PM UTC

   We have identified the cause of this incident and we are working to restore the Digital ID, Identity verification, Age verification, Age estimation service as soon as possible.

3. identified Apr 20, 2026, 04:11 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 20, 2026, 04:14 PM UTC

   We have fixed the Digital ID, Age verification,Identity verification, Age estimation service. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Apr 20, 2026, 04:17 PM UTC

   The Digital ID, Age verification,Identity verification, Age estimation service is fully operational. This incident has been resolved.

6. postmortem Apr 21, 2026, 07:00 AM UTC

   **Thursday 20th April 2026 from 15:45 UTC - 16:13 UTC** Earlier this evening, the Yoti Network Operations Centre \(NOC\) detected a surge in inbound traffic directed at our Digital Identity, Identity Verification, Age Verification, and Age Estimation services. Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services. Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation. To restore stability, the Infrastructure team executed a two-pronged response: * **Redundancy Deployment:** We successfully brought a secondary Data Centre \(DC\) online to load-balance traffic and ensure geographical redundancy. * **Anycast Activation**: We activated Anycast to distribute traffic globally across both Data Centres, ensuring that no single site bears the full load of the requests. We sincerely apologise for any inconvenience this outage has caused our customers.

Read the full incident report →

Started Apr 10, 2026, 12:38 PM UTC· resolved Apr 10, 2026, 01:00 PM UTC

1. investigating Apr 10, 2026, 01:04 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls services.

2. monitoring Apr 10, 2026, 01:07 PM UTC

   We have fixed the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls services. Our engineers will monitor the situation until we declare the incident resolved.

3. resolved Apr 10, 2026, 01:22 PM UTC

   The services Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), Yoti Verified Calls are fully operational. This incident has been resolved.

4. postmortem Apr 11, 2026, 10:17 AM UTC

   A load balancer failure at one of our data centres caused service disruption. Our engineering team identified the issue, rerouted affected traffic to restore services, and subsequently brought the impacted load balancer back to full operation. To prevent recurrence, additional proactive alerting has been implemented to provide earlier warning of similar conditions

Read the full incident report →

Started Feb 12, 2026, 03:24 PM UTC· resolved Feb 12, 2026, 04:08 PM UTC

1. investigating Feb 12, 2026, 03:24 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Age estimation, eSignatures, Yoti Website services.

2. investigating Feb 12, 2026, 03:52 PM UTC

   We are continuing to investigate this issue.

3. identified Feb 12, 2026, 04:04 PM UTC

   We have identified the cause of this incident and we are working to restore the Digital ID, Identity verification, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, USA1 - Age verification, USA1 - Age estimation services as soon as possible.

4. monitoring Feb 12, 2026, 04:05 PM UTC

   We have fixed the Digital ID, Identity verification, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, USA1 - Age verification, USA1 - Age estimation services. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Feb 12, 2026, 04:08 PM UTC

   The Digital ID, Identity verification, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, USA1 - Age verification, USA1 - Age estimation service is fully operational. This incident has been resolved.

6. postmortem Feb 12, 2026, 05:14 PM UTC

   **Thursday 12th February 2026 from 15:05 UTC - 15:56 UTC** We are writing to provide an update concerning a temporary service interruption that affected Yoti services earlier today. Our Network Operations Centre \(NOC\) identified a spike in error rates which, upon investigation, was found to be caused by a temporary fault within our traffic management systems. This resulted in a period of unavailability for a number of our users. Our infrastructure team has since resolved the issue, and all services are now operating as normal. We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence.

Read the full incident report →

Started Feb 10, 2026, 08:51 PM UTC· resolved Feb 10, 2026, 10:12 PM UTC

1. investigating Feb 10, 2026, 08:51 PM UTC

   We are experiencing issues with our Identity verification, Age verification and Age estimation services.

2. identified Feb 10, 2026, 08:58 PM UTC

   We have identified the cause of this incident and we are working to restore the following services Age estimation, Age verification, and Identity verification services as soon as possible.

3. identified Feb 10, 2026, 09:28 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Feb 10, 2026, 09:59 PM UTC

   We have fixed our Identity verification, Age verification and Age estimation services. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Feb 10, 2026, 10:12 PM UTC

   The services are fully operational. This incident has been resolved.

6. postmortem Feb 10, 2026, 10:56 PM UTC

   **Tuesday 10th February 2025 from 20:22 UTC - 21:47 UTC** Earlier this evening, the Yoti Network Operations Centre \(NOC\) detected an surge in inbound traffic directed at our Identity Verification, Age Verification, and Age Estimation services. Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services. Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation. To restore stability, the Infrastructure team executed a two-pronged response: * **Vertical & Horizontal Scaling:** We dynamically increased compute resources for the affected service clusters to manage the heightened load. * **Redundancy Deployment:** We successfully brought a secondary Data Centre \(DC\) online to load-balance traffic and ensure geographical redundancy. We sincerely apologise for any inconvenience this disruption has caused to your operations.

Read the full incident report →

Started Jan 16, 2026, 06:32 AM UTC· resolved Jan 16, 2026, 07:56 AM UTC

1. investigating Jan 16, 2026, 06:32 AM UTC

   We are experiencing issues with all our services.

2. investigating Jan 16, 2026, 06:41 AM UTC

   We are continuing to investigate this issue.

3. investigating Jan 16, 2026, 07:02 AM UTC

   We are continuing to investigate this issue.

4. identified Jan 16, 2026, 07:22 AM UTC

   We have identified the cause of this incident and we are working to restore the all our service as soon as possible.

5. identified Jan 16, 2026, 07:30 AM UTC

   We are continuing to work on a fix for this issue.

6. monitoring Jan 16, 2026, 07:49 AM UTC

   We have fixed all our services. Our engineers will monitor the situation until we declare the incident resolved.

7. resolved Jan 16, 2026, 07:56 AM UTC

   The services is fully operational. This incident has been resolved.

8. postmortem Jan 16, 2026, 09:28 AM UTC

   We are writing to share an update about a temporary interruption that affected our services earlier this morning. Our Network Operations Centre \(NOC\) first spotted an increase in error rates at 06:24 UTC. On investigation, we found the issue was caused by an unexpected storage bottleneck within our infrastructure. One of our storage drives \(an OSD\) had not cleared out old data as it usually would, which led to it reaching its capacity limit. When this occurred, the drive automatically switched itself to a ‘read-only’ safety mode. While this impacted service availability, it is also a built-in feature designed specifically to protect the integrity of the data. We have now resolved the immediate issue and services are running normally. Our engineering team is currently investigating why the drive’s automated cleanup process did not trigger as expected, and we are looking closely at the system logic to ensure this remains an isolated incident. We sincerely apologise for any frustration or inconvenience this may have caused you today. Thank you for your patience while we get to the bottom of this.

Read the full incident report →

Started Jan 09, 2026, 02:21 PM UTC· resolved Jan 09, 2026, 03:36 PM UTC

1. investigating Jan 09, 2026, 03:38 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Identity verification portal and Yoti Web Account service.

2. investigating Jan 09, 2026, 04:07 PM UTC

   We are continuing to investigate the issue and some customers may see intermittent errors during this time.

3. monitoring Jan 09, 2026, 04:17 PM UTC

   We believe the issues was an intermittent issues which has now been fixed. Our engineers will monitor the situation until we declare the incident resolved.

4. resolved Jan 09, 2026, 04:22 PM UTC

   The Digital ID, Identity verification, Identity verification portal and Yoti Web Account services are fully operational. This incident has been resolved.

5. postmortem Jan 09, 2026, 05:12 PM UTC

   Earlier today, some customers may have experienced errors \(5xx\) while accessing our services. This was due to a technical communication issue between our systems. Our monitoring alerts identified the spike immediately, and our engineering team has since resolved the issue. We can confirm that all services are now fully operational, and we apologise for any inconvenience this may have caused to our customers.

Read the full incident report →

Started Nov 06, 2025, 10:17 PM UTC· resolved Nov 07, 2025, 12:44 AM UTC

1. investigating Nov 06, 2025, 10:17 PM UTC

   We are currently experiencing issues with Identity Profile checks within our IDV and Digital ID services. Some customers may receive error messages during this time.

2. resolved Nov 07, 2025, 12:44 AM UTC

   The IDV and Digital ID services are fully operational. This incident has been resolved.

Read the full incident report →

Started Oct 29, 2025, 02:20 PM UTC· resolved Oct 29, 2025, 03:05 PM UTC

1. investigating Oct 29, 2025, 02:57 PM UTC

   We are experiencing issues with the Identity verification, Age verification and Age estimation services for the USA region.

2. investigating Oct 29, 2025, 03:17 PM UTC

   We are continuing to investigate this issue.

3. identified Oct 29, 2025, 03:24 PM UTC

   We have identified the cause of this incident, and we are working to restore the Identity verification, Age verification, and Age estimation services as soon as possible.

4. monitoring Oct 29, 2025, 03:24 PM UTC

   We have fixed our services. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Oct 29, 2025, 03:26 PM UTC

   The Identity verification Age verification Age estimation service is fully operational. This incident has been resolved.

6. postmortem Oct 29, 2025, 05:10 PM UTC

   **Wednesday 29th October 14:28 - 15:05 UTC** ‌ We are writing to inform you about a temporary service interruption that affected all **Yoti services** in the **USA** earlier today. Our Network Operations Center \(NOC\) detected an increase in error rates starting at 14:28 UTC. Our investigation determined the root cause was due to a routine backend migration that caused an unexpected issue which resulted in some of our services becoming temporarily unavailable. During the incident, some customers may have experienced errors, delays or unable to access Yoti services during this time. We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence. ‌ ‌ ‌ Follow-up: On further inspection, we can confirm that our **Age Verification** and **Age Estimation** services were **not impacted** by the service interruption that occurred yesterday, Wednesday, 29th October, between 14:28 and 15:05 UTC.

Read the full incident report →

Started Oct 23, 2025, 03:55 PM UTC· resolved Oct 23, 2025, 04:54 PM UTC

1. investigating Oct 23, 2025, 03:55 PM UTC

   We are experiencing issues with all the services.

2. identified Oct 23, 2025, 03:57 PM UTC

   We have identified the cause of this incident and we are working to restore all the services as soon as possible.

3. identified Oct 23, 2025, 04:20 PM UTC

   We have identified the issue and we are still working hard to fix it, some customers may still be experiencing issues.

4. monitoring Oct 23, 2025, 04:52 PM UTC

   We have fixed all our services. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Oct 23, 2025, 04:54 PM UTC

   All services is fully operational. This incident has been resolved.

6. postmortem Oct 23, 2025, 06:25 PM UTC

   **Thursday 23rd October 2025 14:47 UTC - 16:54 UTC** We are writing to inform you about a temporary service interruption that affected all **Yoti services** earlier today. Our Network Operations Center \(NOC\) detected an increase in error rates starting at 14:47 UTC. Our investigation determined the root cause was an unexpected issue with a load balancer, which caused our services to become temporarily unavailable. ### **Timeline of Impact** During the incident, customers may have experienced errors and been unable to access Yoti services during the following periods: * **14:47 – 15:06 UTC** * **15:48 – 15:56 UTC** Although our Infrastructure team quickly resolved the primary problem, we continued to see minor errors affecting IPv6 traffic. Full service was officially restored at 16:54 UTC We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence.

Read the full incident report →

Started Sep 04, 2025, 03:29 PM UTC· resolved Sep 04, 2025, 04:34 PM UTC

1. investigating Sep 04, 2025, 04:11 PM UTC

   We are experiencing issues with the Age verification service.

2. investigating Sep 04, 2025, 04:13 PM UTC

   We are continuing to investigate this issue.

3. identified Sep 04, 2025, 04:36 PM UTC

   We have identified the cause of this incident and we are working to restore the Age verification service as soon as possible.

4. monitoring Sep 04, 2025, 04:48 PM UTC

   We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Sep 04, 2025, 04:58 PM UTC

   The Age verification service is fully operational. This incident has been resolved.

6. postmortem Sep 04, 2025, 06:34 PM UTC

   **Thursday 4th September 2025 from 15:29 UTC - 16:34 UTC** ‌ The Yoti Network Operations Center \(NOC\) team detected an increase in error rates towards our **Age Verification Service**, after some initial investigation it was determined the root cause was due to a database issue that caused the service to become temporarily unavailable. Our Infrastructure and Product teams quickly resolved the issue, and fully restored the service back to normal. During the outage, all affected customers would have been unable to access the service and may have received error messages. We sincerely apologise for any inconvenience this may have caused. A full investigation is being conducted to identify any future improvements that can be made.

Read the full incident report →

Started Sep 02, 2025, 01:37 PM UTC· resolved Sep 02, 2025, 02:47 PM UTC

1. investigating Sep 02, 2025, 01:37 PM UTC

   We are experiencing issues with Identity Profile checks whilst using the IDV and Digital ID Services.

2. identified Sep 02, 2025, 02:01 PM UTC

   We have identified the cause of this incident and we are working to restore the IDV and Digital ID Services service as soon as possible.

3. monitoring Sep 02, 2025, 02:31 PM UTC

   We have fixed the Identity verification and Digital ID service. Our engineers will monitor the situation until we declare the incident resolved.

4. resolved Sep 02, 2025, 02:47 PM UTC

   The Digital ID Identity verification and service is fully operational. This incident has been resolved.

5. postmortem Sep 02, 2025, 03:33 PM UTC

   **Tuesday 2nd September 2025 from 12:10 UTC - 14:40 UTC** ‌ We're writing to inform you about a service interruption that impacted some customers using our **Identity Verification** and **Digital ID services**. Our Network Operations Center \(NOC\) noticed a few errors and quickly escalated the issue to our product teams. It was determined that the root cause was an issue with a third-party integration. This would have only affected specific fraud checks. Some of these checks would have automatically retried, while in other cases, customers may have seen an error message. ‌ We apologise for any inconvenience this outage has caused our customers.

Read the full incident report →

Started Aug 26, 2025, 12:30 PM UTC· resolved Aug 26, 2025, 02:59 PM UTC

1. investigating Aug 26, 2025, 12:53 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures services.

2. investigating Aug 26, 2025, 12:57 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV), services.

3. investigating Aug 26, 2025, 01:12 PM UTC

   We are continuing to investigate this issue.

4. monitoring Aug 26, 2025, 01:22 PM UTC

   All our services have returned to normal. Our engineers will monitor the situation until we declare the incident resolved.

5. investigating Aug 26, 2025, 01:56 PM UTC

   We are experiencing issues with Age verification service.

6. investigating Aug 26, 2025, 02:35 PM UTC

   We are continuing to investigate this issue.

7. monitoring Aug 26, 2025, 02:51 PM UTC

   We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.

8. resolved Aug 26, 2025, 02:59 PM UTC

   The Digital ID, Identity verification, Identity verification portal, Age verification, Age estimation, eSignatures, Yoti Hub, Yoti Website, Yoti Password Manager, Yoti Web Account, UK Post Office In-branch verification (IBV) services are fully operational. This incident has been resolved.

9. postmortem Aug 26, 2025, 04:39 PM UTC

   **Tuesday 26th August 2025 from 12:30 UTC - 13:30 UTC** ‌ We're writing to inform you about a service interruption that affected Yoti services today. This was caused by an unexpected internal network gateway issue in our primary data center. Our Network Operations Center \(NOC\) immediately escalated the issue to our infrastructure team, who quickly re-routed all traffic to our secondary data center and fully restored all services. We sincerely apologise for any inconvenience this outage caused you. We understand the importance of reliable service and are reviewing this incident to further improve the resilience of our network. We apologise again for any inconvenience this may have caused our customers.

Read the full incident report →