Yoti experienced a minor incident on August 12, 2026 affecting Identity verification and Identity verification portal and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2026, 03:45 PM UTC
We are currently investigating an issue affecting Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub service. Some customers may experience intermittent performance or downtime.
- identified Aug 12, 2026, 03:54 PM UTC
We have identified the root cause of the issues affecting Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub service service. Our team is actively working on a fix to restore full functionality as quickly as possible.
- monitoring Aug 12, 2026, 03:55 PM UTC
A fix has been implemented for the Identity verification , Identity verification portal, Age verification, eSignatures, and Yoti-Hub services and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.
- resolved Aug 12, 2026, 04:00 PM UTC
All affected services are now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.
- postmortem Aug 13, 2026, 08:41 AM UTC
**Wednesday 12th August \(14:57 – 15:53 UTC\)** We are writing to inform you about a temporary service interruption that affected some of our services yesterday, during which time some customers may have experienced temporary 5xx errors. Our monitoring systems detected an unexpected system incompatibility that affected a portion of our application servers. Our engineering team quickly applied the necessary system updates to restore services. All services are now fully operational and running normally. We sincerely apologise for any inconvenience or disruption this may have caused to your workflow.