Yoti experienced a minor incident on September 24, 2026 affecting Digital ID and Identity verification, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 24, 2026, 02:07 PM UTC
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
- identified Sep 24, 2026, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 24, 2026, 02:18 PM UTC
Some customers may encounter errors (5xx) when using our Digital ID or IDV service to complete RTW or DBS checks due to an issue with a third-party partner. We are actively working with their team to resolve this as quickly as possible.
- monitoring Sep 24, 2026, 02:24 PM UTC
A fix has been implemented for the Digital ID and IDV service, and we are seeing signs of recovery. Our team will continue to monitor the system closely to ensure stability before officially resolving the incident.
- resolved Sep 24, 2026, 02:26 PM UTC
The Digital ID and IDV service is now fully operational. The incident has been successfully resolved and all systems are stable. Thank you for your patience.