Yoti Outage History
Yoti is up right nowPingoru has recorded 51 incidents for Yoti: 23 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 3 | 75 of 744 (10%) |
| June 2026 | 2 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 3 | 10 of 744 (1%) |
| September 2026 | 4 | 14 of 720 (2%) |
| October 2026 | 1 | 4 of 586 (1%) |
Incidents, newest first
Major July 25, 2025 INC-3358 (P2 - Medium Priority) 2h 34m Digital ID
Started Jul 25, 2025, 09:18 AM UTC· resolved Jul 25, 2025, 11:52 AM UTC
- investigating Jul 25, 2025, 10:41 AM UTC
We are experiencing issues with the Digital ID service.
- investigating Jul 25, 2025, 11:49 AM UTC
We are continuing to investigate this issue.
- identified Jul 25, 2025, 12:44 PM UTC
We have identified the cause of this incident and we are working to restore the Digital ID service as soon as possible.
- monitoring Jul 25, 2025, 12:52 PM UTC
We have fixed the Digital ID service. Our engineers will monitor the situation until we declare the incident resolved.
- resolved Jul 25, 2025, 01:00 PM UTC
The Digital ID service is fully operational. This incident has been resolved.
- postmortem Jul 25, 2025, 08:00 PM UTC
**Friday 25th July 2025 from 09:18 UTC - 11:52 UTC** Today with the introduction of **The Online UK Safety Act**, **Yoti** experienced significant and unanticipated levels of traffic. This unprecedented demand led to a substantial increase in latency across our backend services, causing disruption for our users. Customers would have experienced slower response times, and approximately 4.5-5% of users may have encountered errors during this period. The root cause was identified as a sharp increase in service usage on Yoti’s internal network, to mitigate against this impact and to restore performance we rapidly scaled up our services to include a secondary datacenter to help alleviate the latency issues. We apologise for any inconvenience this outage has caused our customers and we are committed to ensuring the stability and reliability of our services.
Minor June 20, 2025 INC-3324 (P1- High Priority ) 1h 15m Digital ID, Identity verification, Identity verification, Age verification and 9 more
Started Jun 20, 2025, 12:18 PM UTC· resolved Jun 20, 2025, 01:34 PM UTC
- investigating Jun 20, 2025, 12:53 PM UTC
We are experiencing intermittent issues with some of our services.
- investigating Jun 20, 2025, 01:01 PM UTC
We are continuing to investigate this issue.
- investigating Jun 20, 2025, 01:14 PM UTC
We are continuing to investigate this issue.
- identified Jun 20, 2025, 01:23 PM UTC
We have identified the cause of this incident and we are working to restore the services as soon as possible.
- resolved Jun 20, 2025, 01:46 PM UTC
All services are fully operational. This incident has been resolved.
- postmortem Jun 23, 2025, 05:14 AM UTC
**Friday 20th June 2025 from 12:18 UTC - 13:34 UTC** We are writing to inform you about a service interruption that occurred On Friday, impacting some of Yoti's products for customers in the London area. Our Network Operations Center \(NOC\) team identified a major service outage with our primary Internet Service Provider \(ISP\) in London. This outage unfortunately prevented our secondary ISP from seamlessly taking over all traffic, due to the instability of the primary link. As a result, some of our products experienced temporary unavailability. Our Infrastructure team responded immediately and quickly implemented changes to route all traffic over our secondary link. We are pleased to confirm that service has now been fully restored. We sincerely apologise for any inconvenience this outage may have caused you. We understand the importance of reliable service and are reviewing this incident to further enhance the resilience of our network. We apologise for any inconvenience this outage has caused our customers.
Notice June 12, 2025 Delay in customer communication 3h 2m
Started Jun 12, 2025, 02:30 PM UTC· resolved Jun 12, 2025, 05:32 PM UTC
- monitoring Jun 12, 2025, 02:30 PM UTC
Please be aware that our customer service team at Yoti are currently experiencing a delay in message delivery from customers due to an ongoing issue with Salesforce. We want to assure you we will endeavour to reply to all messages as soon as they are received. We appreciate your patience and understanding during this time. https://status.salesforce.com/generalmessages/10001544
- resolved Jun 12, 2025, 05:32 PM UTC
The issue has now been resolved and any outstanding emails will slowly filter through to our customer service team. Please be aware this may cause some delays in responding and we appreciate your understanding.