Yoti experienced a minor incident on May 19, 2026 affecting Digital ID and Identity verification and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 02:43 PM UTC
We are currently experiencing issues with UK post office IBV service.
- identified May 19, 2026, 03:00 PM UTC
We are currently experiencing issues with Digital ID, Identity verification and UK post office IBV service. Our engineers are working on fix.
- monitoring May 19, 2026, 03:21 PM UTC
A fix has been implemented and our engineers are monitoring the issue until we declare the incident resolved.
- resolved May 19, 2026, 03:23 PM UTC
The Digital ID, Identity verification and service is fully operational. This incident has been resolved.
- postmortem May 19, 2026, 04:54 PM UTC
We are writing to provide an update regarding a temporary service disruption that affected Yoti services earlier today. Our Network Operations Centre \(NOC\) identified a degradation affecting our Digital ID, Identity Verification, and In-Branch Verification \(IBV\) services. A prompt investigation revealed the root cause to be a temporary fault within our network management systems. This issue resulted in a brief period of degraded performance for a number of our users. Our infrastructure team has since resolved the fault, and all services have been fully restored to normal operations. We sincerely apologise for any inconvenience or disruption this incident may have caused. A comprehensive post-incident review is under way to identify system improvements and prevent future recurrences.