INC-3704(P1 - High Priority)

Update timeline

1. investigating Apr 20, 2026, 04:05 PM UTC

   We are experiencing issues with the Digital ID, Identity verification, Age verification, Age estimation service.

2. identified Apr 20, 2026, 04:06 PM UTC

   We have identified the cause of this incident and we are working to restore the Digital ID, Identity verification, Age verification, Age estimation service as soon as possible.

3. identified Apr 20, 2026, 04:11 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Apr 20, 2026, 04:14 PM UTC

   We have fixed the Digital ID, Age verification,Identity verification, Age estimation service. Our engineers will monitor the situation until we declare the incident resolved.

5. resolved Apr 20, 2026, 04:17 PM UTC

   The Digital ID, Age verification,Identity verification, Age estimation service is fully operational. This incident has been resolved.

6. postmortem Apr 21, 2026, 07:00 AM UTC

   **Thursday 20th April 2026 from 15:45 UTC - 16:13 UTC** Earlier this evening, the Yoti Network Operations Centre \(NOC\) detected a surge in inbound traffic directed at our Digital Identity, Identity Verification, Age Verification, and Age Estimation services. Owing to this spike, customers would have experienced intermittent request timeouts and increased latency whilst attempting to access these services. Our monitoring systems flagged these performance degradations immediately, enabling our engineering teams to pivot to high-priority mitigation. To restore stability, the Infrastructure team executed a two-pronged response: * **Redundancy Deployment:** We successfully brought a secondary Data Centre \(DC\) online to load-balance traffic and ensure geographical redundancy. * **Anycast Activation**: We activated Anycast to distribute traffic globally across both Data Centres, ensuring that no single site bears the full load of the requests. We sincerely apologise for any inconvenience this outage has caused our customers.