Yoti incident

INC-3479 (P1- High Priority)

Critical Resolved View vendor source →

Yoti experienced a critical incident on October 29, 2025 affecting Identity verification and Age verification and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 02:28 PM UTC
Resolved
Oct 29, 2025, 03:05 PM UTC
Duration
37m
Detected by Pingoru
Oct 29, 2025, 02:28 PM UTC

Affected components

Identity verificationAge verificationAge estimation

Update timeline

  1. investigating Oct 29, 2025, 02:57 PM UTC

    We are experiencing issues with the Identity verification, Age verification and Age estimation services for the USA region.

  2. investigating Oct 29, 2025, 03:17 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 29, 2025, 03:24 PM UTC

    We have identified the cause of this incident, and we are working to restore the Identity verification, Age verification, and Age estimation services as soon as possible.

  4. monitoring Oct 29, 2025, 03:24 PM UTC

    We have fixed our services. Our engineers will monitor the situation until we declare the incident resolved.

  5. resolved Oct 29, 2025, 03:26 PM UTC

    The Identity verification Age verification Age estimation service is fully operational. This incident has been resolved.

  6. postmortem Oct 29, 2025, 05:10 PM UTC

    **Wednesday 29th October 14:28 - 15:05 UTC** ‌ We are writing to inform you about a temporary service interruption that affected all **Yoti services** in the **USA** earlier today. Our Network Operations Center \(NOC\) detected an increase in error rates starting at 14:28 UTC. Our investigation determined the root cause was due to a routine backend migration that caused an unexpected issue which resulted in some of our services becoming temporarily unavailable. During the incident, some customers may have experienced errors, delays or unable to access Yoti services during this time. We sincerely apologise for the inconvenience and disruption this outage may have caused. We are conducting a full investigation to identify improvements and prevent future recurrence. ‌ ‌ ‌ Follow-up: On further inspection, we can confirm that our **Age Verification** and **Age Estimation** services were **not impacted** by the service interruption that occurred yesterday, Wednesday, 29th October, between 14:28 and 15:05 UTC.