Xactus experienced a critical incident on October 20, 2025 affecting Experian, lasting 11h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 03:04 PM UTC
We are observing elevated rates of credit pull failures related to Experian. We have reached out to Experian support and they acknowledged ongoing technical difficulties.
- identified Oct 20, 2025, 06:01 PM UTC
We are continuing to see elevated error rates with credit pulls from Experian. We will continue to monitor the situation.
- monitoring Oct 20, 2025, 06:54 PM UTC
Error rates for credit pulls from Experian have returned to normal levels. We will continue to monitor for stability.
- identified Oct 20, 2025, 07:21 PM UTC
Although the error rates on Experian credit pulls are greatly reduced, we are still seeing a steady but elevated rate of failure. We will continue to engage with Experian support for status updates.
- resolved Oct 21, 2025, 02:32 AM UTC
This incident has been resolved.