Xactus experienced a major incident on November 13, 2025 affecting Experian, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Experian
Update timeline
- identified Nov 13, 2025, 12:59 PM UTC
We have observed an elevated error rate with Experian PreciseID. Our team has reached out to Experian support and confirmed that they are experiencing technical difficulties. We are continuing to monitor the behavior.
- monitoring Nov 13, 2025, 02:07 PM UTC
PreciseID requests are beginning to return successfully now. Our team will attempt to re-pull failed queries and monitor for continued stability.
- resolved Nov 13, 2025, 05:28 PM UTC
This incident has been resolved.