Xactus experienced a major incident on November 21, 2025 affecting Equifax, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Equifax
Update timeline
- investigating Nov 21, 2025, 08:48 PM UTC
We have observed an increase in error rates for credit pulls through Equifax. Xactus staff is engaging Equifax support for assistance.
- identified Nov 21, 2025, 10:20 PM UTC
Equifax has identified the issue and is working to implement a fix.
- identified Nov 21, 2025, 10:25 PM UTC
Equifax has identified the issue. The impact is limited to soft pull requests. Equifax is implementing a fix.
- resolved Nov 22, 2025, 12:51 AM UTC
This incident has been resolved.