Xactus incident

Equifax The Work Number (TWN) Verifications

Critical Resolved View vendor source →

Xactus experienced a critical incident on January 12, 2026 affecting Equifax, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 02:43 PM UTC
Resolved
Jan 12, 2026, 05:10 PM UTC
Duration
2h 26m
Detected by Pingoru
Jan 12, 2026, 02:43 PM UTC

Affected components

Equifax

Update timeline

  1. investigating Jan 12, 2026, 02:43 PM UTC

    We have observed verification requests for The Work Number (TWN) at Equifax are returning error messages. We are engaging with Equifax support to troubleshoot the issue.

  2. identified Jan 12, 2026, 03:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 12, 2026, 05:10 PM UTC

    A fix has been deployed and the errors are no longer observed.