WiscNet Outage History
WiscNet major outage · 1 active incident View live status →Pingoru has recorded 629 incidents for WiscNet: 629 in the last 12 months and 289 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 71 | 713 of 720 (99%) |
| May 2026 | 58 | 458 of 744 (62%) |
| June 2026 | 112 | 512 of 720 (71%) |
| July 2026 | 116 | 708 of 744 (95%) |
| August 2026 | 99 | 714 of 744 (96%) |
| September 2026 | 100 | 720 of 720 (100%) |
| October 2026 | 71 | 483 of 598 (81%) |
Incidents, newest first
Critical May 4, 2026 Northland College - Down @2233301 5h 45m Northland College
Started May 04, 2026, 10:20 PM UTC· resolved May 05, 2026, 04:06 AM UTC
- investigating May 04, 2026, 10:20 PM UTC
Hello, At 4:38 pm cst we saw the router at Northland college go down. We are investigating the issue and will update you when we have more information. Thanks,
- investigating May 04, 2026, 11:21 PM UTC
We are continuing to investigate this issue.
- investigating May 04, 2026, 11:23 PM UTC
Hello, We have reached out to the LMP and this outage is due to a fiber cut. A crew is onsite investigating. Currently we do not have an ETR. We will update you when we have more information. Thanks,
- identified May 05, 2026, 01:55 AM UTC
Hello, The LMP has located the fiber cut, splicing and excavation crews are on-site. We do not have an ETR currently. Thanks,
- identified May 05, 2026, 03:47 AM UTC
We are continuing to work on a fix for this issue.
- identified May 05, 2026, 03:47 AM UTC
Hello, The LMP has advised that fiber damage has been located and that teams are excavating the lines to expose the damage so that repairs can be affected. Teams are reporting repair efforts should be able to begin at 12:00am EDT (11:00PM CDT). Additional information will be provided as it becomes available. No ETR available. Thanks,
- resolved May 05, 2026, 04:06 AM UTC
Hello, As of 10:37 pm CST we have seen the alarms clear at the site. We have been notified by the LMP that the issue has been resolved. Please let us know if you have any questions. Thanks,
Critical May 4, 2026 Cambridge School District - Down | 2233267 1d 20h Cambridge School District
Started May 04, 2026, 07:59 PM UTC· resolved May 06, 2026, 04:33 PM UTC
- investigating May 04, 2026, 07:59 PM UTC
The WiscNet NOC has lost access to our device for Cambridge School District at 2:22 PM on 5/4/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 238.
- investigating May 04, 2026, 08:10 PM UTC
Hello, We are seeing the site has restored as of 2:57 PM CST.
- investigating May 04, 2026, 08:10 PM UTC
We are continuing to investigate this issue.
- resolved May 06, 2026, 04:33 PM UTC
This incident has been resolved.
- postmortem May 06, 2026, 04:34 PM UTC
Date & Time of Incident: 2:22 PM CST on 5/4/2026 Duration: 35 minutes Technician\(s\): Barry Review Date: 5/6/2026 Brief Summary: Beginning at 2:22 PM CST on 5/4/2026, alarms have been observed indicating Cambridge School District is down. Site restored as of 2:57 PM on 5/4/2026. Root Cause: Device logs indicate an uptime of 19 weeks, 2 hours, 43 minutes. This appears to have been either site work or a Teach/GLS outage.
Critical May 4, 2026 2233150 | City of New Berlin Member Handoff Port Down 3h 11m City of New Berlin
Started May 04, 2026, 05:01 PM UTC· resolved May 04, 2026, 08:12 PM UTC
- investigating May 04, 2026, 05:01 PM UTC
Hello, The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for the City of New Berlin at 11:23AM CDT briefly restoring at 11:57AM before going back down at 12:00PM. Please verify power and equipment onsite. If you have any additional questions, please contact WiscNet NOC.
- resolved May 04, 2026, 08:12 PM UTC
We are now seeing the issue resolved at this time. If you have any further questions, please don't hesitate to reach out!
- postmortem May 06, 2026, 06:04 PM UTC
Date & Time of Incident: 5/4/26 at 11:37 AM CDT Duration: 184 minutes Technician\(s\): Octavia Review Date: 5/6/2026 Brief Summary: Site went down. Root Cause: Uptime is 3 years, 15 weeks, 1 day, 23 hours, 26 minutes. This appears to have been either site work or a Teach/GLS outage.
Major May 2, 2026 Outage - Deerfield high school | 2232810 12h 44m Deerfield Community School District
Started May 02, 2026, 08:20 AM UTC· resolved May 02, 2026, 09:05 PM UTC
- investigating May 02, 2026, 08:21 AM UTC
We are currently investigating this issue.
- investigating May 02, 2026, 10:17 AM UTC
We are continuing to investigate this issue.
- resolved May 02, 2026, 09:05 PM UTC
We have observed stable since 5 AM.
Critical May 1, 2026 PESI Site - Client Handoff Port Flapping | 2232689 1h 43m PESI
Started May 01, 2026, 08:45 PM UTC· resolved May 01, 2026, 10:29 PM UTC
- investigating May 01, 2026, 08:45 PM UTC
Hello, We see port 0/0/2 for the member handoff flapping as of 3 PM CDT 05/01/2026 Please verify power and equipment. Thank you,
- resolved May 01, 2026, 10:29 PM UTC
We are no longer observing any more flapping occur. Chris E. with PESI IT Operations has verify power and equipment.
Critical May 1, 2026 Lakeshore TC - Manitowoc Campus device unreachable | 2232506 2h 7m Lakeshore Technical College
Started May 01, 2026, 01:40 PM UTC· resolved May 01, 2026, 03:47 PM UTC
- investigating May 01, 2026, 01:40 PM UTC
The WiscNet NOC has lost access to our device for Lakeshore TC - Manitowoc Campus on 5/1 at 8:31 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.
- monitoring May 01, 2026, 03:47 PM UTC
We observed connection to the device restore at 8:41 AM. Please reach out to the WiscNet NOC if you have any issues.
- resolved May 01, 2026, 03:47 PM UTC
This incident has been resolved.
- postmortem May 01, 2026, 03:48 PM UTC
Date & Time of Incident: 5/1 8:31 - 8:41 AM CT Duration: 8:31 - 8:41 AM CT Technician\(s\): Jake Review Date: 5/1 Brief Summary: Connection to our device onsite was lost, returning at 8:41. Logs showed a power loss. Root Cause: Power
Minor April 30, 2026 PESI Site - 2747 - Client Handoff Port Down | 2232175 21h 47m PESI
Started Apr 30, 2026, 05:12 PM UTC· resolved May 01, 2026, 02:59 PM UTC
- monitoring Apr 30, 2026, 05:12 PM UTC
Hello, We are monitoring an alarm on the client handoff facing Pesi equipment. Please let us know if you have
- resolved May 01, 2026, 02:59 PM UTC
Hello, we observed the client handoff port up and stable. Our logs indicated port flapping facing the device onsite.
- postmortem May 01, 2026, 02:59 PM UTC
The client handoff port stopped bouncing.
Critical April 30, 2026 Outage Concordia hub device down | 2231990 5h 46m Concordia University, Nicolet UHS School District
Started Apr 30, 2026, 05:28 AM UTC· resolved Apr 30, 2026, 11:14 AM UTC
- investigating Apr 30, 2026, 05:28 AM UTC
We are currently investigating this issue.
- identified Apr 30, 2026, 05:41 AM UTC
A maintenance event has taken down services. Work is expected to last until 6am.
- resolved Apr 30, 2026, 11:14 AM UTC
The maintenance event is over and we are seeing services restored
Critical April 29, 2026 Housing Authority of the City of Milwaukee - Router Unreachable | #2231775 3h 17m Milwaukee City Housing Authority
Started Apr 29, 2026, 02:15 PM UTC· resolved Apr 29, 2026, 05:33 PM UTC
- investigating Apr 29, 2026, 02:15 PM UTC
Hello, The WiscNet NOC lost access to the router for Housing Authority of the City of Milwaukee at 8:54am CT. We are investigating for a cause and solution.
- investigating Apr 29, 2026, 02:17 PM UTC
Hello, While the WiscNet NOC investigates, please verify power to your site and the network equipment. If you have any additional questions, please contact WiscNet NOC.
- identified Apr 29, 2026, 03:16 PM UTC
Hello, We have spoken with the transport provider, and they state that this circuit is going to be disconnected. Has any work been done on site, possibly preparing for this disconnect, that would have caused this circuit to go down? Please reach out to the WiscNet NOC if you have any questions.
- resolved Apr 29, 2026, 05:33 PM UTC
Hello, This circuit is confirmed to be pending disconnect.
Critical April 29, 2026 outage - cambridge school district | 2231615 4h 42m Cambridge School District
Started Apr 29, 2026, 05:43 AM UTC· resolved Apr 29, 2026, 10:26 AM UTC
- investigating Apr 29, 2026, 05:43 AM UTC
We are currently investigating this issue.
- investigating Apr 29, 2026, 06:16 AM UTC
We are continuing to investigate this issue.
- investigating Apr 29, 2026, 07:19 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 29, 2026, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 10:26 AM UTC
This incident has been resolved.
Critical April 29, 2026 Wiscnet Mass outage | 2231615 4h 51m Flambeau School District, Frederic School District, Plum City School District, Prescott School District and 2 more
Started Apr 29, 2026, 05:35 AM UTC· resolved Apr 29, 2026, 10:26 AM UTC
- investigating Apr 29, 2026, 05:35 AM UTC
We are currently investigating this issue.
- investigating Apr 29, 2026, 06:16 AM UTC
We are continuing to investigate this issue.
- investigating Apr 29, 2026, 07:19 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 29, 2026, 08:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 10:26 AM UTC
This incident has been resolved.
Critical April 28, 2026 White Lake School District device unreachable | 2231483 1d 18h White Lake School District
Started Apr 28, 2026, 07:25 PM UTC· resolved Apr 30, 2026, 02:25 PM UTC
- investigating Apr 28, 2026, 07:25 PM UTC
The WiscNet NOC has lost access to our device for Bridges Library System on 4/28 at 2:15 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.
- investigating Apr 29, 2026, 10:26 AM UTC
The issues on this circuit has been escalated with GLS.
- resolved Apr 30, 2026, 02:25 PM UTC
Hello, The WiscNet NOC has regained access to our router, and observe an uptime of 16 weeks and 6 days.
- postmortem Apr 30, 2026, 02:27 PM UTC
Date & Time of Incident: 4/28/26 @ 12:15 CT Technician\(s\): Payton F Review Date: 4/30/26 Brief Summary: The device at the White Lake School District became unreachable. GLS was contacted, and we regained access to the device at 20:09 CT on 4/29/26. We have a device uptime of 16 weeks, 5 days.
Critical April 28, 2026 Wabeno School District - 400649 - Down 13h 20m Wabeno Area School District
Started Apr 28, 2026, 03:16 PM UTC· resolved Apr 29, 2026, 04:36 AM UTC
- identified Apr 28, 2026, 03:16 PM UTC
The WiscNet NOC has lost access to our device for Wabeno School District at 9:50 AM 4/28/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1693 If you have any additional questions, please contact WiscNet NOC.
- resolved Apr 29, 2026, 04:36 AM UTC
We are seeing this device back up. We will be closing this case and monitoring as usual.
Critical April 28, 2026 2231237 | Viterbo Down 5h 28m Viterbo University
Started Apr 28, 2026, 12:14 PM UTC· resolved Apr 28, 2026, 05:42 PM UTC
- investigating Apr 28, 2026, 12:14 PM UTC
Hello, Starting at 7:02 am we observed our client hand off port on our onsite device go down. At this time we advise power cycling all onsite equipment and checking layer one connections. Please reach out with any questions. Thank you,
- resolved Apr 28, 2026, 05:42 PM UTC
Hello, the circuit has been restored and functional.
- postmortem Apr 28, 2026, 05:43 PM UTC
The interface connecting back to the WiscNet La Crosse hub.
Critical April 28, 2026 Outage - Port Washington router down | 2231195 4h 55m Port Washington-Saukville School District
Started Apr 28, 2026, 06:48 AM UTC· resolved Apr 28, 2026, 11:43 AM UTC
- investigating Apr 28, 2026, 06:48 AM UTC
We are currently investigating this issue.
- monitoring Apr 28, 2026, 11:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 11:43 AM UTC
This incident has been resolved.
Critical April 27, 2026 WiscNet - Belmont Community School District - DOWN | #2231070 2h 4m Belmont Community School District
Started Apr 27, 2026, 09:47 PM UTC· resolved Apr 27, 2026, 11:51 PM UTC
- investigating Apr 27, 2026, 09:47 PM UTC
Hello, We are currently seeing alerts for the router onsite, please verify power and reach out to 608-442-6761 if power is available onsite.
- resolved Apr 27, 2026, 11:51 PM UTC
Hello, We're seeing a restoral and this was related to a loss of power event.
- postmortem Apr 27, 2026, 11:51 PM UTC
Loss of power, commercial power restored
Critical April 27, 2026 Wiscnet Mass Outage 04/27/2026 | #2231045 21h 21m Geneva J4 School District, Genoa City J2 School District, Holmen School District, Colby School District and 11 more
Started Apr 27, 2026, 08:41 PM UTC· resolved Apr 28, 2026, 06:02 PM UTC
- investigating Apr 27, 2026, 08:41 PM UTC
Hello, We currently are observing a mass outage with one of our providers. We will update you when we learn more. Thank you,
- investigating Apr 27, 2026, 11:00 PM UTC
Hello, We are still investigating the issue. No ETR currently. We will update when we have more information. Thanks,
- investigating Apr 28, 2026, 03:30 AM UTC
Hello, We are still working with the provider to find the issue. No ETR currently. We will update when we have more information. Thanks,
- investigating Apr 28, 2026, 01:49 PM UTC
Spectrum technicians are on site in Eau Claire and working on the issue.
- investigating Apr 28, 2026, 02:12 PM UTC
Hello, Spectrum continues their investigation on site in Eau Claire, WI. At this time, an ETR has not been made available. Further updates will be provided as they continue to work to troubleshoot and resolve this outage.
- investigating Apr 28, 2026, 04:37 PM UTC
Hello, Spectrum continues their efforts to restore services. They are currently working on some configuration issues and do not have an ETR as of yet. We will update you further as work progresses.
- resolved Apr 28, 2026, 06:02 PM UTC
All sites should now be up and running. WiscNet convinced the Spectrum technicians on site to move the circuits to another port, and after they completed that work the connections started to come back up. WiscNet Leadership will press on Spectrum to meet about these incidents to avoid this from happening again
- postmortem Apr 29, 2026, 03:44 PM UTC
Date & Time of Incident: 4/27 3:16 PM Duration: 20 hours and 52 minutes Technician\(s\): Barry Review Date: 4/29 Brief Summary: Provider outage, circuits needed to be moved to a new port Root Cause: Provider outage
Critical April 27, 2026 2231044 - Lutheran High School - Down 6h 4m Wisconsin Lutheran High School
Started Apr 27, 2026, 08:37 PM UTC· resolved Apr 28, 2026, 02:41 AM UTC
- investigating Apr 27, 2026, 08:37 PM UTC
Hello, We are seeing the connection to our onsite device offline as of approximately 15:06 CDT this afternoon, and we are reaching out for additional verification onsite. We are wondering if you are aware of any power events onsite or if our equipment has any odd flashing lights. We are also recommending the internet devices onsite be rebooted in case of issues. If you need any additional assistance please feel free to reach out.
- resolved Apr 28, 2026, 02:41 AM UTC
We are seeing this site restored and are also seeing multiple of the power issues in the area resolved as well.
- postmortem Apr 28, 2026, 02:42 AM UTC
We suspect this was caused from multiple power outages in the area.
Critical April 27, 2026 Messmer Catholic Client Handoff Down | #2231023 1d 19h Messmer Catholic
Started Apr 27, 2026, 07:37 PM UTC· resolved Apr 29, 2026, 03:20 PM UTC
- investigating Apr 27, 2026, 07:37 PM UTC
Hello, The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for Messmer Catholic at 2:03pm. Please verify power and equipment onsite. If you have any additional questions, please contact WiscNet NOC.
- resolved Apr 29, 2026, 03:20 PM UTC
The Wiscnet NOC is seeing the handoff port restore at 5 AM on 4/28.
- postmortem Apr 29, 2026, 03:21 PM UTC
Date & Time of Incident: 4/27 at 2:03pm Duration: 14 hours and 57 minutes. Technician\(s\): Ben/Payton Review Date: 4/29 Brief Summary: Client hand off port was down and restored Root Cause: Client handoff port was down
Critical April 27, 2026 Multiple TEACH Sites bouncing | 2231012 1d Genoa City J2 School District, Linn J6 School District, Mercer School District, Paris J1 School District and 1 more
Started Apr 27, 2026, 07:21 PM UTC· resolved Apr 28, 2026, 07:55 PM UTC
- investigating Apr 27, 2026, 07:21 PM UTC
We are seeing various TEACH/GLS sites bouncing in and out of alarm showing connectivity issues. We have contacted GLS for investigation and will update as we learn more information.
- investigating Apr 27, 2026, 07:23 PM UTC
We are currently observing multiple outages across the area. We're working with our local provider to investigate the issue further. We will continue to provide updates as we know more.
- investigating Apr 27, 2026, 07:53 PM UTC
We've observed the majority of the bouncing cease, with some issues still lingering. Investigations with TEACH remain on-going. They have made us aware of a higher level outage affecting some of the sites and will provide more information as they continue to investigate.
- investigating Apr 27, 2026, 08:07 PM UTC
We are continuing to investigate this issue.
- investigating Apr 28, 2026, 04:24 AM UTC
We are only seeing issues currently with Genoa City J2 School District. We have escalated this case with GLS. More information to come.
- investigating Apr 28, 2026, 01:17 PM UTC
The WiscNet NOC has observed all sites remain stable apart from Genoa City J2 School District, which has been showing bouncing issues. If you continue to experience issues, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.
- monitoring Apr 28, 2026, 07:55 PM UTC
WiscNet has observed all sites remain stable with no further issues observed. Please reach out if you experience any further issues.
- resolved Apr 28, 2026, 07:55 PM UTC
This incident has been resolved.
- postmortem Apr 28, 2026, 07:56 PM UTC
Date & Time of Incident: 4/27 1:48 PM - 4/28 6:28 AM CT Duration: 4/27 1:48 PM - 4/28 6:28 AM CT Technician\(s\): Jake Review Date: 4/28 Brief Summary: Multiple sites were observed experiencing brief connectivity issues. After investigations with the provider we observed sites stabilize with all sites remaining clear since the morning of 4/28.
Critical April 27, 2026 2206312 - Whitnall School District - Down 15m Whitnall School District
Started Apr 27, 2026, 07:11 PM UTC· resolved Apr 27, 2026, 07:26 PM UTC
- investigating Apr 27, 2026, 07:11 PM UTC
Hello, We are currently seeing the connection to our onsite device offline, and we are reaching out for additional verification onsite. We are wondering if you are aware of any Power events onsite or if our equipment has any odd flashing lights. We are also recommending the internet devices onsite be rebooted incase of issues. If you need any additional assistance please feel free to reach out.
- resolved Apr 27, 2026, 07:26 PM UTC
Hello, After monitoring, the device onsite restored and logs indicated the device Cold Booted due to loss of power.
- postmortem Apr 27, 2026, 07:26 PM UTC
Device onsite had loss of power, and cold booted
Critical April 27, 2026 2206312 - Genoa City J2 School District - Down 10m Genoa City J2 School District
Started Apr 27, 2026, 07:07 PM UTC· resolved Apr 27, 2026, 07:18 PM UTC
- investigating Apr 27, 2026, 07:07 PM UTC
Hello, At 2/28/2026 13:57 PM Central, we became aware of alarm indicating an outage impacting Genoa City J2 School District. Circuit 400991. While we begin an initial investigation, please verify power to the equipment. Thank you,
- investigating Apr 27, 2026, 07:09 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 27, 2026, 07:11 PM UTC
Hello, We are observing this issue as cleared as of approximately 14:06 CDT this afternoon. We will continue to monitor this.
- resolved Apr 27, 2026, 07:18 PM UTC
This incident has resolved.
- postmortem Apr 27, 2026, 07:19 PM UTC
We observed alarms for r-genoacityj2sd and fw-genoacityjt2sd at approximately 13:57 CDT on 4/27/26. While we were creating a ticket for this issue we observed them both clear at approximately 14:06 CDT on 4/27/26. Our WiscNet Engineers have been informed of this and will look further into this to ensure the issue does not occur again.
Notice April 27, 2026 [2231004] Paris J1 School District - Router Unreachable 1h 21m Paris J1 School District
Started Apr 27, 2026, 06:45 PM UTC· resolved Apr 27, 2026, 08:07 PM UTC
- identified Apr 27, 2026, 06:45 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Apr 27, 2026, 06:56 PM UTC
Hello, The WiscNet NOC has lost access to our device for Paris J1 School at 1:25pm CT. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 751. If you have any additional questions, please contact WiscNet NOC.
- identified Apr 27, 2026, 07:07 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 27, 2026, 08:07 PM UTC
This incident has been resolved.
Critical April 24, 2026 Cornell School District | 2230232 8h 5m Cornell School District
Started Apr 24, 2026, 05:19 AM UTC· resolved Apr 24, 2026, 01:24 PM UTC
- investigating Apr 24, 2026, 05:19 AM UTC
We are currently investigating this issue.
- investigating Apr 24, 2026, 05:36 AM UTC
We have opened ticket ECT-87911949 with Charter. At this time Charter sees no outages or maintenances for this service and see that they're unable to ping their equipment. At this time please verify power and equipment at the site and power cycle equipment. Please let Wiscnet know if you still see issues after troubleshooting.
- resolved Apr 24, 2026, 01:24 PM UTC
As of 6:18AM CDT, we are now seeing services restored. If you're still experiencing any issues, please don't hesitate to reach out!
- postmortem Apr 24, 2026, 01:26 PM UTC
Date & Time of incident: 4/24 at 12:18AM CDT Duration: 6 hours Technicians: Jordan, Octavia Review Date: 4/24 Brief Summary: Power outages impacting the local area
Critical April 23, 2026 Wiscnet Mass Outage | 2229868 6d 7h Belmont Community School District, Benton School District, Black Hawk School District, Boscobel Area School District and 7 more
Started Apr 23, 2026, 08:36 AM UTC· resolved Apr 29, 2026, 04:16 PM UTC
- investigating Apr 23, 2026, 08:36 AM UTC
We are currently investigating this issue.
- investigating Apr 23, 2026, 08:37 AM UTC
We have opened ticket 12082997 with GLS to investigate this issue. We will provide further updates on when we receive further information on the progress of their investigation.
- investigating Apr 23, 2026, 10:05 AM UTC
At this time GLS is seeing no issues with most of the services on their end which may indicate management issues. Please verify the state of your service and reach out to Wiscnet as soon as possible if you identify any issues. If possible please verify power and equipment and reboot equipment if issues are present.
- investigating Apr 23, 2026, 12:03 PM UTC
GLS has escalated this case with their management and engineers, they will follow up with an update on their investigation.
- investigating Apr 23, 2026, 03:24 PM UTC
TEACH engineers have referred the related outage to Frontier and are currently awaiting their response, which should help isolate the root cause and move towards a resolution
- investigating Apr 23, 2026, 04:31 PM UTC
Our provider continues their investigations on this outage. There is no ETR at this time.
- investigating Apr 23, 2026, 05:32 PM UTC
Our local provider discovered a card that needed to be reset, however, this did not restore services. Our provider continues their investigations on this outage. There is no ETR at this time.
- investigating Apr 23, 2026, 06:41 PM UTC
Our provider continues their investigation on this outage. There is no ETR at this time.
- investigating Apr 23, 2026, 08:05 PM UTC
Our provider continues their investigation on this outage. There is still no ETR at this time.
- investigating Apr 23, 2026, 09:10 PM UTC
Our provider continues their investigation on this outage. There is still no ETR at this time.
- investigating Apr 23, 2026, 10:13 PM UTC
Our provider continues their investigation on this outage. There is still no ETR at this time.
- investigating Apr 23, 2026, 11:23 PM UTC
Our provider continues their investigation on this outage. There is still no ETR at this time.
- investigating Apr 24, 2026, 12:14 AM UTC
Our provider continues their investigation on this outage. There is no ETR at this time. We are also continuing to escalate this with the carrier to expedite repairs.
- investigating Apr 24, 2026, 02:05 AM UTC
Our provider continues their investigation on this outage. There is no ETR at this time. We are continuing to escalate this with the carrier.
- monitoring Apr 24, 2026, 03:52 AM UTC
Hello, Our provider was implemented a configuration change that has restored all services. We're seeing services hold stable since 10:05PM Central. If you are still experiencing issues, please reach out to the WiscNet NOC. Thank you,
- resolved Apr 29, 2026, 04:16 PM UTC
This incident has been resolved.
- postmortem Apr 29, 2026, 04:16 PM UTC
Date & Time of Incident: 4/23/2026 at 1:57 AM Duration: 20 hours and 8 minutes Technician\(s\): Talia/Hadley/Dylan/Jim Review Date: 4/29 Brief Summary: Local provider network event caused multiple sites to go down Root Cause: Local provider has a configuration issues that caused a network event