White Lake School District device unreachable | 2231483

Update timeline

1. investigating Apr 28, 2026, 07:25 PM UTC

   The WiscNet NOC has lost access to our device for Bridges Library System on 4/28 at 2:15 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

2. investigating Apr 29, 2026, 10:26 AM UTC

   The issues on this circuit has been escalated with GLS.

3. resolved Apr 30, 2026, 02:25 PM UTC

   Hello, The WiscNet NOC has regained access to our router, and observe an uptime of 16 weeks and 6 days.

4. postmortem Apr 30, 2026, 02:27 PM UTC

   Date & Time of Incident: 4/28/26 @ 12:15 CT Technician\(s\): Payton F Review Date: 4/30/26 Brief Summary: The device at the White Lake School District became unreachable. GLS was contacted, and we regained access to the device at 20:09 CT on 4/29/26. We have a device uptime of 16 weeks, 5 days.