Multiple TEACH Sites bouncing | 2231012

Update timeline

1. investigating Apr 27, 2026, 07:21 PM UTC

   We are seeing various TEACH/GLS sites bouncing in and out of alarm showing connectivity issues. We have contacted GLS for investigation and will update as we learn more information.

2. investigating Apr 27, 2026, 07:23 PM UTC

   We are currently observing multiple outages across the area. We're working with our local provider to investigate the issue further. We will continue to provide updates as we know more.

3. investigating Apr 27, 2026, 07:53 PM UTC

   We've observed the majority of the bouncing cease, with some issues still lingering. Investigations with TEACH remain on-going. They have made us aware of a higher level outage affecting some of the sites and will provide more information as they continue to investigate.

4. investigating Apr 27, 2026, 08:07 PM UTC

   We are continuing to investigate this issue.

5. investigating Apr 28, 2026, 04:24 AM UTC

   We are only seeing issues currently with Genoa City J2 School District. We have escalated this case with GLS. More information to come.

6. investigating Apr 28, 2026, 01:17 PM UTC

   The WiscNet NOC has observed all sites remain stable apart from Genoa City J2 School District, which has been showing bouncing issues. If you continue to experience issues, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. If you have any additional questions, please contact WiscNet NOC.

7. monitoring Apr 28, 2026, 07:55 PM UTC

   WiscNet has observed all sites remain stable with no further issues observed. Please reach out if you experience any further issues.

8. resolved Apr 28, 2026, 07:55 PM UTC

   This incident has been resolved.

9. postmortem Apr 28, 2026, 07:56 PM UTC

   Date & Time of Incident: 4/27 1:48 PM - 4/28 6:28 AM CT Duration: 4/27 1:48 PM - 4/28 6:28 AM CT Technician\(s\): Jake Review Date: 4/28 Brief Summary: Multiple sites were observed experiencing brief connectivity issues. After investigations with the provider we observed sites stabilize with all sites remaining clear since the morning of 4/28.