WiscNet incident

2233150 | City of New Berlin Member Handoff Port Down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on May 4, 2026 affecting City of New Berlin, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 05:01 PM UTC
Resolved
May 04, 2026, 08:12 PM UTC
Duration
3h 11m
Detected by Pingoru
May 04, 2026, 05:01 PM UTC

Affected components

City of New Berlin

Update timeline

  1. investigating May 04, 2026, 05:01 PM UTC

    Hello, The Wiscnet NOC has observed an alarm indicating a loss of connection on the Member Handoff port for the City of New Berlin at 11:23AM CDT briefly restoring at 11:57AM before going back down at 12:00PM. Please verify power and equipment onsite. If you have any additional questions, please contact WiscNet NOC.

  2. resolved May 04, 2026, 08:12 PM UTC

    We are now seeing the issue resolved at this time. If you have any further questions, please don't hesitate to reach out!

  3. postmortem May 06, 2026, 06:04 PM UTC

    Date & Time of Incident: 5/4/26 at 11:37 AM CDT Duration: 184 minutes Technician\(s\): Octavia Review Date: 5/6/2026 Brief Summary: Site went down. Root Cause: Uptime is 3 years, 15 weeks, 1 day, 23 hours, 26 minutes. This appears to have been either site work or a Teach/GLS outage.