Wiscnet Mass Outage | 2229868

Update timeline

1. investigating Apr 23, 2026, 08:36 AM UTC

   We are currently investigating this issue.

2. investigating Apr 23, 2026, 08:37 AM UTC

   We have opened ticket 12082997 with GLS to investigate this issue. We will provide further updates on when we receive further information on the progress of their investigation.

3. investigating Apr 23, 2026, 10:05 AM UTC

   At this time GLS is seeing no issues with most of the services on their end which may indicate management issues. Please verify the state of your service and reach out to Wiscnet as soon as possible if you identify any issues. If possible please verify power and equipment and reboot equipment if issues are present.

4. investigating Apr 23, 2026, 12:03 PM UTC

   GLS has escalated this case with their management and engineers, they will follow up with an update on their investigation.

5. investigating Apr 23, 2026, 03:24 PM UTC

   TEACH engineers have referred the related outage to Frontier and are currently awaiting their response, which should help isolate the root cause and move towards a resolution

6. investigating Apr 23, 2026, 04:31 PM UTC

   Our provider continues their investigations on this outage. There is no ETR at this time.

7. investigating Apr 23, 2026, 05:32 PM UTC

   Our local provider discovered a card that needed to be reset, however, this did not restore services. Our provider continues their investigations on this outage. There is no ETR at this time.

8. investigating Apr 23, 2026, 06:41 PM UTC

   Our provider continues their investigation on this outage. There is no ETR at this time.

9. investigating Apr 23, 2026, 08:05 PM UTC

   Our provider continues their investigation on this outage. There is still no ETR at this time.

10. investigating Apr 23, 2026, 09:10 PM UTC

    Our provider continues their investigation on this outage. There is still no ETR at this time.

11. investigating Apr 23, 2026, 10:13 PM UTC

    Our provider continues their investigation on this outage. There is still no ETR at this time.

12. investigating Apr 23, 2026, 11:23 PM UTC

    Our provider continues their investigation on this outage. There is still no ETR at this time.

13. investigating Apr 24, 2026, 12:14 AM UTC

    Our provider continues their investigation on this outage. There is no ETR at this time. We are also continuing to escalate this with the carrier to expedite repairs.

14. investigating Apr 24, 2026, 02:05 AM UTC

    Our provider continues their investigation on this outage. There is no ETR at this time. We are continuing to escalate this with the carrier.

15. monitoring Apr 24, 2026, 03:52 AM UTC

    Hello, Our provider was implemented a configuration change that has restored all services. We're seeing services hold stable since 10:05PM Central. If you are still experiencing issues, please reach out to the WiscNet NOC. Thank you,

16. resolved Apr 29, 2026, 04:16 PM UTC

    This incident has been resolved.

17. postmortem Apr 29, 2026, 04:16 PM UTC

    Date & Time of Incident: 4/23/2026 at 1:57 AM Duration: 20 hours and 8 minutes Technician\(s\): Talia/Hadley/Dylan/Jim Review Date: 4/29 Brief Summary: Local provider network event caused multiple sites to go down Root Cause: Local provider has a configuration issues that caused a network event