Wiscnet Mass Outage 04/27/2026 | #2231045

Update timeline

1. investigating Apr 27, 2026, 08:41 PM UTC

   Hello, We currently are observing a mass outage with one of our providers. We will update you when we learn more. Thank you,

2. investigating Apr 27, 2026, 11:00 PM UTC

   Hello, We are still investigating the issue. No ETR currently. We will update when we have more information. Thanks,

3. investigating Apr 28, 2026, 03:30 AM UTC

   Hello, We are still working with the provider to find the issue. No ETR currently. We will update when we have more information. Thanks,

4. investigating Apr 28, 2026, 01:49 PM UTC

   Spectrum technicians are on site in Eau Claire and working on the issue.

5. investigating Apr 28, 2026, 02:12 PM UTC

   Hello, Spectrum continues their investigation on site in Eau Claire, WI. At this time, an ETR has not been made available. Further updates will be provided as they continue to work to troubleshoot and resolve this outage.

6. investigating Apr 28, 2026, 04:37 PM UTC

   Hello, Spectrum continues their efforts to restore services. They are currently working on some configuration issues and do not have an ETR as of yet. We will update you further as work progresses.

7. resolved Apr 28, 2026, 06:02 PM UTC

   All sites should now be up and running. WiscNet convinced the Spectrum technicians on site to move the circuits to another port, and after they completed that work the connections started to come back up. WiscNet Leadership will press on Spectrum to meet about these incidents to avoid this from happening again

8. postmortem Apr 29, 2026, 03:44 PM UTC

   Date & Time of Incident: 4/27 3:16 PM Duration: 20 hours and 52 minutes Technician\(s\): Barry Review Date: 4/29 Brief Summary: Provider outage, circuits needed to be moved to a new port Root Cause: Provider outage