Affected components
Update timeline
- investigating Apr 24, 2026, 05:19 AM UTC
We are currently investigating this issue.
- investigating Apr 24, 2026, 05:36 AM UTC
We have opened ticket ECT-87911949 with Charter. At this time Charter sees no outages or maintenances for this service and see that they're unable to ping their equipment. At this time please verify power and equipment at the site and power cycle equipment. Please let Wiscnet know if you still see issues after troubleshooting.
- resolved Apr 24, 2026, 01:24 PM UTC
As of 6:18AM CDT, we are now seeing services restored. If you're still experiencing any issues, please don't hesitate to reach out!
- postmortem Apr 24, 2026, 01:26 PM UTC
Date & Time of incident: 4/24 at 12:18AM CDT Duration: 6 hours Technicians: Jordan, Octavia Review Date: 4/24 Brief Summary: Power outages impacting the local area
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