Wirex Outage History

Coin: All Region: All Description: We are observing major incident affecting all financial operations on WirexOne. Our technicians are involved into investigation process. Stuck transactions will be processed once the incident is resolved.

To minimize affection, we are about to apply preventive fix for card operations. Other transaction types are still affected.

Region: All Description: We have observer increased rate of failures for the outgoing bank transfers. Some users may face a unexpected fail after transaction confirmation. Our technicians are looking into it.

The issue has been identified and a fix is being implemented.

Affected service: Card operations Affected region: All Description: To minimize consequences from ongoing incident, all card transactions are currently set to be declined. It is expected behavior and our technicians are looking into it.

Region: EEA + UK Description: Due to an issue on the partner side, outgoing SEPA transactions have been temporarily disabled. Our team is actively monitoring the situation together with the partner and will provide updates as soon as more information becomes available. We apologize for the inconvenience.

Some users may face currently disabled features during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

Coin: All Region: EEA+ Rest of the World Description: We have identified internal technical barriers that affects crypto transaction status finalization. The root cause is known and our technicians are looking into it.

Description: We have identified the unstable behaiour in 3DS Biometric confirmation request processing. Our technicians are looking into the problem. As the main workaround we advise using SMS confirmation.

Region: All Description: 3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.

Affected service: Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites Affected Coin: AAVE, ADA, ALGO, APE, ARB, ATOM, AUDIO, AVAX, AXS, BAT, BCH, BNB, CAKE, CELO, CHZ, COMP, DOGE, DOT, DYDX, EGLD, ENJ, ETC, FET, FIL, GLM, GMT, GRT, HBAR, INJ, JOE, KNC, KSM, LINK, LRC, MDT, NANO, NEAR, ONEINCH, OP, OXT, PAXG, QNT, SAND, SNX, SUSHI, TRX, UMA, UNI, XLM, XTZ, YFI, ZRX Affected region: All Description: An issue on our partner’s side is currently affecting certain crypto currencies. To minimize disruption, we have temporarily disabled Outgoing transfers, In/Out Exchanges, Local Card Top Ups, Request and View Requisites for mentioned currencies above. Our partner is working to resolve the issue. We will update you as soon as we know more.

Region: EEA + UK Description: Some users may observe delayed outgoing SEPA transfer processing. The issue has already been escalated to 3rd party provider. Once the incident is resolved, transaction statuses will be finalized accordingly.

Region: EEA Description: Some users from EEA region may face an error during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

Affected service: SMS Affected region: Bulgaria Description: There is currently an issue on our 3rd party partner's side that affecting sending SMS notifications to Bulgarian (+359) numbers. Our partner is working to resolve the issue. We will update you as soon as we know more.

Region: All Description: We have identified internal technical barriers which may cause processing delay for crypto and FIAT transfers. Our technicians are looking into it. The root cause is known and the hottix is getting being prepared.

Region: All Description: Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric. We are waiting for the updates from 3rd party provider.

We confirm SMS confirmation is on stable behaviour. Other affected services are still in our focus.