Wirex Outage History
Wirex is up right nowPingoru has recorded 47 incidents for Wirex: 33 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 47 of 720 (6%) |
| May 2026 | 4 | 323 of 744 (43%) |
| June 2026 | 3 | 7 of 720 (1%) |
| July 2026 | 3 | 336 of 744 (45%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 4 | 9 of 720 (1%) |
| October 2026 | 2 | 5 of 574 (1%) |
Incidents, newest first
Major November 19, 2025 Crypto/FIAT transfers processing delay 5h 7m Crypto transfers, Fiat transfers
Started Nov 19, 2025, 01:17 PM UTC· resolved Nov 19, 2025, 06:25 PM UTC
- identified Nov 19, 2025, 01:17 PM UTC
Region: All Description: We have identified internal technical barriers which may cause processing delay for crypto and FIAT transfers. Our technicians are looking into it. The root cause is known and the hottix is getting being prepared.
- monitoring Nov 19, 2025, 01:34 PM UTC
From 13:30 (UTC), the new transactions are expected to go through without any delays. We are working on fixing all previsouly affected transfers.
- resolved Nov 19, 2025, 06:25 PM UTC
Currently the system is processing all transfers without any barriers. All previously affected will be automatically reprocessed as soon as possible.
Critical November 5, 2025 Exchanges and Crypto top ups operations issue 54m Exchange
Started Nov 05, 2025, 05:32 PM UTC· resolved Nov 05, 2025, 06:26 PM UTC
- investigating Nov 05, 2025, 05:32 PM UTC
Affected service: Exchanges and crypto top ups operations Affected Coin: All Affected region: All Description: An infrastructure issue is currently affecting exchanges and crypto top ups operations. To minimize disruption, we have temporarily disabled these functions. The issue is being investigated and we will update you as soon as we know more. Next update: 2h
- resolved Nov 05, 2025, 06:26 PM UTC
This incident has been resolved.
Major October 20, 2025 Cloud provider major incident: Local card top ups disabled, SMS confirmations blocked 1d SMS Confirmation, Local card top-up
Started Oct 20, 2025, 09:50 AM UTC· resolved Oct 21, 2025, 10:27 AM UTC
- identified Oct 20, 2025, 09:50 AM UTC
Region: All Description: Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric. We are waiting for the updates from 3rd party provider.
- identified Oct 20, 2025, 07:03 PM UTC
We confirm SMS confirmation is on stable behaviour. Other affected services are still in our focus.
- resolved Oct 21, 2025, 10:27 AM UTC
We've enabled all affected services. The system is stable. Thanks for the patience shown.
Notice August 28, 2025 XNO outgoing transfers disabled 33d 22h
Started Aug 28, 2025, 11:16 AM UTC· resolved Oct 01, 2025, 10:10 AM UTC
- identified Aug 28, 2025, 11:16 AM UTC
Region: All Coin: XNO(ex-NANO) Description: To avoid bad user experience we have disabled outgoing XNO transfers due to minor internal barriers. Other functionalities with XNO token remains unaffected.
- resolved Oct 01, 2025, 10:10 AM UTC
This incident has been resolved.
Major August 7, 2025 Exchanges, Crypto and FIAT outgoing transactions are temporarily unavailable 1h 39m Web Application, Android Application, iOS Application, Sign up & Log in and 4 more
Started Aug 07, 2025, 01:57 PM UTC· resolved Aug 07, 2025, 03:37 PM UTC
- investigating Aug 07, 2025, 01:57 PM UTC
Affected service: Exchanges, Crypto outgoing transactions, FIAT outgoing transactions Affected Coin: All Affected region: All Description: An issue has caused certain app services to become unavailable. We are currently investigating the issue and will update you as soon as we know more.
- investigating Aug 07, 2025, 02:59 PM UTC
We are continuing to investigate this issue.
- resolved Aug 07, 2025, 03:37 PM UTC
This incident has been resolved.
Notice July 30, 2025 Polygon mainnet major outage 11h 39m
Started Jul 30, 2025, 12:27 PM UTC· resolved Jul 31, 2025, 12:07 AM UTC
- identified Jul 30, 2025, 12:27 PM UTC
Region: All Coins: Polygon-based Description: There is an ongoing major outage on Polygon blockchain. To avoid bad experience we have disabled outgoing transfers/Polygon account details view + creation.
- resolved Jul 31, 2025, 12:07 AM UTC
This incident has been resolved.
Minor May 25, 2025 FIAT and Crypto transfers processing delay 12h 54m Crypto transfers, Fiat transfers
Started May 25, 2025, 11:43 AM UTC· resolved May 26, 2025, 12:38 AM UTC
- identified May 25, 2025, 11:43 AM UTC
Region: EEA, UK, RoW Description: We have identified the processing delay for FIAT and Crypto transfers due to ongoing incident on 3rd party side. Once the issue is resolved, all affected transactions will be finalized.
- identified May 25, 2025, 11:49 AM UTC
3rd party sideis aware of the issue and working on fixing it at the moment. We apologize for any inconvenience and will provide you with an update at the soonest possibility.
- resolved May 26, 2025, 12:38 AM UTC
This incident has been resolved.
Major March 17, 2025 Card operations(card details/block/reissue/order) + 3DSecure service unavailable 1h 35m Wirex Card
Started Mar 17, 2025, 08:06 PM UTC· resolved Mar 17, 2025, 09:41 PM UTC
- identified Mar 17, 2025, 08:06 PM UTC
Region: EEA+UK Description: According to the critical incident on 3rd party provider, card operations (reissue/order/block/freeze/card details view) and 3DSecure payment confirmation (Biometric and SMS affected) are unavailable. No impact on payment processing.
- identified Mar 17, 2025, 08:31 PM UTC
Card operations have been temporary disabled.
- identified Mar 17, 2025, 09:12 PM UTC
3DSecure payment confirmation is available
- resolved Mar 17, 2025, 09:41 PM UTC
All functionalities have been restored. Thanks for the patience shown
Minor December 26, 2024 Crypto transfers degraded performance 2h Crypto transfers
Started Dec 26, 2024, 10:36 PM UTC· resolved Dec 27, 2024, 12:36 AM UTC
- identified Dec 26, 2024, 10:36 PM UTC
Regions: All Coins: All Description: Some crypto transfers may be affected due to ongoing incident on 3rd party service side.
- resolved Dec 27, 2024, 12:36 AM UTC
This incident has been resolved.
Notice December 14, 2024 iOS client issue(latest 4.1.10 version): outgoing crypto transfers fail 3h 1m
Started Dec 14, 2024, 10:05 AM UTC· resolved Dec 14, 2024, 01:07 PM UTC
- identified Dec 14, 2024, 10:05 AM UTC
Coin: All Region: All Description: the ongoing incident identified with the unexpected behaviour in specific transcactions. On latest iOS version 4.1.10, outgoing crypto transfers is not available to initiate. The workaround is to use other client - Android or Web. Our technicials already acknowledged the issue.
- resolved Dec 14, 2024, 01:07 PM UTC
The hotfix has been applied