Wirex experienced a critical incident on November 5, 2025 affecting Exchange, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Exchange
Update timeline
- investigating Nov 05, 2025, 05:32 PM UTC
Affected service: Exchanges and crypto top ups operations Affected Coin: All Affected region: All Description: An infrastructure issue is currently affecting exchanges and crypto top ups operations. To minimize disruption, we have temporarily disabled these functions. The issue is being investigated and we will update you as soon as we know more. Next update: 2h
- resolved Nov 05, 2025, 06:26 PM UTC
This incident has been resolved.