Wirex experienced a major incident on November 19, 2025 affecting Crypto transfers and Fiat transfers, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Crypto transfersFiat transfers
Update timeline
- identified Nov 19, 2025, 01:17 PM UTC
Region: All Description: We have identified internal technical barriers which may cause processing delay for crypto and FIAT transfers. Our technicians are looking into it. The root cause is known and the hottix is getting being prepared.
- monitoring Nov 19, 2025, 01:34 PM UTC
From 13:30 (UTC), the new transactions are expected to go through without any delays. We are working on fixing all previsouly affected transfers.
- resolved Nov 19, 2025, 06:25 PM UTC
Currently the system is processing all transfers without any barriers. All previously affected will be automatically reprocessed as soon as possible.