Wirex incident

Cloud provider major incident: Local card top ups disabled, SMS confirmations blocked

Major Resolved View vendor source →

Wirex experienced a major incident on October 20, 2025 affecting SMS Confirmation and Local card top-up, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:50 AM UTC
Resolved
Oct 21, 2025, 10:27 AM UTC
Duration
1d
Detected by Pingoru
Oct 20, 2025, 09:50 AM UTC

Affected components

SMS ConfirmationLocal card top-up

Update timeline

  1. identified Oct 20, 2025, 09:50 AM UTC

    Region: All Description: Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric. We are waiting for the updates from 3rd party provider.

  2. identified Oct 20, 2025, 07:03 PM UTC

    We confirm SMS confirmation is on stable behaviour. Other affected services are still in our focus.

  3. resolved Oct 21, 2025, 10:27 AM UTC

    We've enabled all affected services. The system is stable. Thanks for the patience shown.