Wirex incident

Local card top ups partially blocked for EEA region

Major Resolved View vendor source →

Wirex experienced a major incident on December 31, 2025 affecting Local card top-up, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2025, 06:13 PM UTC
Resolved
Jan 03, 2026, 12:13 PM UTC
Duration
2d 18h
Detected by Pingoru
Dec 31, 2025, 06:13 PM UTC

Affected components

Local card top-up

Update timeline

  1. identified Dec 31, 2025, 06:13 PM UTC

    Region: EEA Description: Some users from EEA region may face an error during local card top up. The root cause is identified and our technicians are acknowledged about the problem.

  2. resolved Jan 03, 2026, 12:13 PM UTC

    This incident has been resolved.