Wirex incident

3DS Biometric confirmation unstable behaviour

Major Resolved View vendor source →

Wirex experienced a major incident on February 5, 2026, lasting 6h 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 11:59 AM UTC
Resolved
Feb 05, 2026, 06:37 PM UTC
Duration
6h 38m
Detected by Pingoru
Feb 05, 2026, 11:59 AM UTC

Update timeline

  1. identified Feb 05, 2026, 11:59 AM UTC

    Region: All Description: 3DS Biometric confirmation functionality may be unstable because of ongoing incident. Our technicians acknowledged the problem and the root cause is detected. As a workaround we advise using SMS confirmation alternatively.

  2. resolved Feb 05, 2026, 06:37 PM UTC

    This incident has been resolved.