Whatfix Support is down
Affected: Other Resources (Whatfix Support)
Timeline · 2 updates
- investigating Apr 25, 2026, 04:59 AM UTC
Whatfix Support went down.
- resolved Apr 25, 2026, 01:37 PM UTC
Whatfix Support recovered.
Whatfix Outage History
Whatfix is up right nowThere were 9 Whatfix outages since February 18, 2026 totaling 22h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.
Popup creation and updates ...
Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Studio)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Dashboard)
Timeline · 2 updates
- investigating Apr 22, 2026, 05:50 PM UTC
Impact: In Popup, the “X” (close button) is incorrectly positioned at the top-right corner of the application instead of within the popup, which may cause confusion for end users. Current Mitigation: Popup creation and updates have been temporarily blocked to prevent further impact. Any popups created or updated between April 21, 02:35 UTC and April 22, 17:50 UTC are affected. We are actively working on fixing the impacted popups. The team is investigating the root cause and implementing a fix.
- resolved Apr 22, 2026, 07:56 PM UTC
The issue causing the popup close (“X”) button to appear incorrectly at the top-right corner of the application has been resolved. Popup creation and update functionality have been restored.
DAP (Web) - EU - Multi Form...
Affected: Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Multi Format Outputs)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Push to Production Service)
Timeline · 2 updates
- investigating Apr 22, 2026, 12:25 PM UTC
DAP (Web) - EU - Push to Production Service went down.
- resolved Apr 22, 2026, 12:34 PM UTC
DAP (Web) - EU - Push to Production Service recovered.
DAP (Mobile) - North Americ...
Affected: Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - End User Experience)
Timeline · 2 updates
- investigating Apr 14, 2026, 01:31 PM UTC
DAP (Mobile) - North America - End User Experience went down.
- resolved Apr 14, 2026, 01:55 PM UTC
DAP (Mobile) - North America - End User Experience recovered.
DAP (Web) - North America -...
Affected: Other Resources (Whatfix Community)
Timeline · 2 updates
- investigating Apr 09, 2026, 06:11 AM UTC
Whatfix Community went down.
- resolved Apr 09, 2026, 06:42 AM UTC
Whatfix Community recovered.
Whatfix Support, DAP (Web) ...
Affected: Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Multi Format Outputs)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Push to Production Service)Other Resources (Whatfix Support)
Timeline · 2 updates
- investigating Apr 01, 2026, 07:12 AM UTC
DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service went down.
- resolved Apr 01, 2026, 01:56 PM UTC
Whatfix Support recovered.
Dashboard is unavailable
Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)
Timeline · 2 updates
- investigating Mar 27, 2026, 12:50 PM UTC
Dashboard is currently unavailable, the issue is related to our internal services. We're working on fixing the issue and dashboard will be available again very soon.
- resolved Mar 27, 2026, 03:24 PM UTC
All services are up and running.
Whatfix Community is down
Affected: Other Resources (Whatfix Community)
Timeline · 2 updates
- investigating Mar 24, 2026, 06:46 PM UTC
Whatfix Community went down.
- resolved Mar 24, 2026, 07:19 PM UTC
Whatfix Community recovered.
DAP (Web/ Desktop) - North ...
Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)
Timeline · 2 updates
- investigating Mar 20, 2026, 03:08 PM UTC
DAP (Web/ Desktop) - North America - Dashboard and DAP (Web) - North America - Push to Production Service went down.
- resolved Mar 20, 2026, 03:41 PM UTC
DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.
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