Whatfix Outage History

Whatfix had 13 outages in the last 2 years totaling 161h 52m of downtime — averaging 0.5 incidents per month.

There were 13 Whatfix outages since January 5, 2026 totaling 161h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.whatfix.com

Minor September 16, 2026

Investigating – Intermitten...

Detected by Pingoru: Sep 16, 2026, 04:30 PM UTC
Resolved: Sep 16, 2026, 07:00 PM UTC
Duration: 2h 30m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)

Timeline · 2 updates

investigating Sep 16, 2026, 04:30 PM UTC

We are currently experiencing intermittent P2P failures. Our team is actively investigating and working on a fix. Further updates will be posted as we learn more.
resolved Sep 16, 2026, 07:00 PM UTC

We have identified the root cause of the intermittent P2P failures and applied a fix. We are currently monitoring to confirm full stability. Further updates will be posted if needed.

Read the full incident report →

Major September 15, 2026

DAP (Web) - North America -...

Detected by Pingoru: Sep 15, 2026, 12:14 PM UTC
Resolved: Sep 15, 2026, 12:18 PM UTC
Duration: 3m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)

Timeline · 2 updates

investigating Sep 15, 2026, 12:14 PM UTC

DAP (Web) - North America - Multi Format Outputs went down.
resolved Sep 15, 2026, 12:18 PM UTC

DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

Read the full incident report →

Major September 1, 2026

Whatfix Community is down

Detected by Pingoru: Sep 01, 2026, 11:01 PM UTC
Resolved: Sep 01, 2026, 11:02 PM UTC
Duration: 49s

Affected: Other Resources (Whatfix Community)

Timeline · 2 updates

investigating Sep 01, 2026, 11:01 PM UTC

Whatfix Community went down.
resolved Sep 01, 2026, 11:02 PM UTC

Whatfix Community recovered.

Read the full incident report →

Major August 24, 2026

DAP (Web) - EU - Multi Form...

Detected by Pingoru: Aug 24, 2026, 10:06 AM UTC
Resolved: Aug 24, 2026, 10:07 AM UTC
Duration: 21s

Affected: Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Multi Format Outputs)

Timeline · 2 updates

investigating Aug 24, 2026, 10:06 AM UTC

DAP (Web) - EU - Multi Format Outputs went down.
resolved Aug 24, 2026, 10:07 AM UTC

DAP (Web) - EU - Multi Format Outputs recovered.

Read the full incident report →

Major August 5, 2026

DAP (Web/ Desktop) - North ...

Detected by Pingoru: Aug 05, 2026, 08:52 PM UTC
Resolved: Aug 05, 2026, 08:53 PM UTC
Duration: 50s

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)

Timeline · 2 updates

investigating Aug 05, 2026, 08:52 PM UTC

DAP (Web/ Desktop) - North America - Studio went down.
resolved Aug 05, 2026, 08:53 PM UTC

DAP (Web/ Desktop) - North America - Studio recovered.

Read the full incident report →

Major July 31, 2026

Whatfix Community and DAP (...

Detected by Pingoru: Jul 31, 2026, 12:49 PM UTC
Resolved: Jul 31, 2026, 12:58 PM UTC
Duration: 9m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Enterprise) - North America)Other Resources (Whatfix Community)

Timeline · 2 updates

investigating Jul 31, 2026, 12:49 PM UTC

DAP (Enterprise) - North America went down.
resolved Jul 31, 2026, 12:58 PM UTC

Whatfix Community recovered.

Read the full incident report →

Major May 26, 2026

Dashboard and monitor are down

Detected by Pingoru: May 26, 2026, 12:41 PM UTC
Resolved: May 26, 2026, 02:53 PM UTC
Duration: 2h 12m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Survey Service)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - Content Authoring Services)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Desktop) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Enterprise) - North America)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Dashboard)

Timeline · 2 updates

investigating May 26, 2026, 12:41 PM UTC

We are currently experiencing elevated traffic on a subset of APIs, which is causing intermittent failures and increased response times for some users. Our engineering team is actively investigating and working to stabilize the affected services.
resolved May 26, 2026, 02:53 PM UTC

The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.

Read the full incident report →

Major April 25, 2026

Whatfix Support is down

Detected by Pingoru: Apr 25, 2026, 04:59 AM UTC
Resolved: Apr 25, 2026, 01:37 PM UTC
Duration: 8h 38m

Affected: Other Resources (Whatfix Support)

Timeline · 2 updates

investigating Apr 25, 2026, 04:59 AM UTC

Whatfix Support went down.
resolved Apr 25, 2026, 01:37 PM UTC

Whatfix Support recovered.

Read the full incident report →

Minor April 22, 2026

Popup creation and updates ...

Detected by Pingoru: Apr 22, 2026, 05:50 PM UTC
Resolved: Apr 22, 2026, 07:56 PM UTC
Duration: 2h 6m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Studio)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Dashboard)

Timeline · 2 updates

investigating Apr 22, 2026, 05:50 PM UTC

Impact: In Popup, the “X” (close button) is incorrectly positioned at the top-right corner of the application instead of within the popup, which may cause confusion for end users. Current Mitigation: Popup creation and updates have been temporarily blocked to prevent further impact. Any popups created or updated between April 21, 02:35 UTC and April 22, 17:50 UTC are affected. We are actively working on fixing the impacted popups. The team is investigating the root cause and implementing a fix.
resolved Apr 22, 2026, 07:56 PM UTC

The issue causing the popup close (“X”) button to appear incorrectly at the top-right corner of the application has been resolved. Popup creation and update functionality have been restored.

Read the full incident report →

Major April 14, 2026

DAP (Mobile) - North Americ...

Detected by Pingoru: Apr 14, 2026, 01:31 PM UTC
Resolved: Apr 14, 2026, 01:55 PM UTC
Duration: 24m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - End User Experience)

Timeline · 2 updates

investigating Apr 14, 2026, 01:31 PM UTC

DAP (Mobile) - North America - End User Experience went down.
resolved Apr 14, 2026, 01:55 PM UTC

DAP (Mobile) - North America - End User Experience recovered.

Read the full incident report →

Major April 1, 2026

Whatfix Support, DAP (Web) ...

Detected by Pingoru: Apr 01, 2026, 07:12 AM UTC
Resolved: Apr 01, 2026, 01:56 PM UTC
Duration: 6h 44m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Multi Format Outputs)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Push to Production Service)Other Resources (Whatfix Support)

Timeline · 2 updates

investigating Apr 01, 2026, 07:12 AM UTC

DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service went down.
resolved Apr 01, 2026, 01:56 PM UTC

Whatfix Support recovered.

Read the full incident report →

Major March 27, 2026

Dashboard is unavailable

Detected by Pingoru: Mar 27, 2026, 12:50 PM UTC
Resolved: Mar 27, 2026, 03:24 PM UTC
Duration: 2h 34m

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)

Timeline · 2 updates

investigating Mar 27, 2026, 12:50 PM UTC

Dashboard is currently unavailable, the issue is related to our internal services. We're working on fixing the issue and dashboard will be available again very soon.
resolved Mar 27, 2026, 03:24 PM UTC

All services are up and running.

Read the full incident report →

Minor January 14, 2026

Studio Degraded on Chromium...

Detected by Pingoru: Jan 14, 2026, 03:00 PM UTC
Resolved: Jan 20, 2026, 07:30 AM UTC
Duration: 5d 16h

Affected: Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Studio)

Timeline · 2 updates

investigating Jan 14, 2026, 03:00 PM UTC

Studio is currently degraded on Chromium-based browsers. The issue appears after upgrading Chrome from version 143.x.xx to 144.x.xx. We are actively investigating.
resolved Jan 20, 2026, 07:30 AM UTC

The technical issue affecting page tags in Whatfix Studio has been resolved. A fix is now fully deployed, and Studio functionality is restored across all browsers.

Read the full incident report →