Whatfix incident

Whatfix Support, Whatfix Community, and 2 other services are down

Major Resolved View vendor source →

Whatfix experienced a major incident on October 21, 2026 affecting Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs) and Digital Adoption Platform (DAP) - European Union (EU) (DAP (Mobile) - EU - End User Experience) and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 10:25 AM UTC
Resolved
Oct 21, 2026, 10:44 AM UTC
Duration
19m
Detected by Pingoru
Oct 21, 2026, 10:25 AM UTC

Affected components

Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Mobile) - EU - End User Experience)Other Resources (Whatfix Support)Other Resources (Whatfix Community)

Update timeline

  1. investigating Oct 21, 2026, 10:25 AM UTC

    DAP (Web) - North America - Multi Format Outputs went down.

  2. resolved Oct 21, 2026, 10:44 AM UTC

    DAP (Web) - North America - Multi Format Outputs recovered.