Whatfix incident

DAP (Web/ Desktop) - North ...

Major Resolved View vendor source →

Whatfix experienced a major incident on May 26, 2026 affecting Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio) and Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard) and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 12:41 PM UTC
Resolved
May 26, 2026, 02:53 PM UTC
Duration
2h 11m
Detected by Pingoru
May 26, 2026, 12:41 PM UTC

Affected components

Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - Content Authoring Services)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Enterprise) - North America)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Dashboard)Other Resources (Whatfix Community)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)

Update timeline

  1. investigating May 26, 2026, 12:41 PM UTC

    DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service went down.

  2. resolved May 26, 2026, 01:22 PM UTC

    DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

  3. resolved May 26, 2026, 02:10 PM UTC

    DAP (Web/ Desktop) - North America - Dashboard recovered.

  4. resolved May 26, 2026, 02:22 PM UTC

    DAP (Web) - North America - Multi Format Outputs recovered.

  5. resolved May 26, 2026, 02:38 PM UTC

    DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.

  6. resolved May 26, 2026, 02:44 PM UTC

    DAP (Web) - North America - Multi Format Outputs recovered.

  7. resolved May 26, 2026, 02:53 PM UTC

    DAP (Web) - North America - Multi Format Outputs and DAP (Web) - North America - Push to Production Service recovered.