Whatfix incident

Popup creation and updates ...

Minor Resolved View vendor source →

Whatfix experienced a minor incident on April 22, 2026 affecting Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio) and Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard) and 1 more component, lasting 2h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 05:50 PM UTC
Resolved
Apr 22, 2026, 07:56 PM UTC
Duration
2h 6m
Detected by Pingoru
Apr 22, 2026, 05:50 PM UTC

Affected components

Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Studio)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web/ Desktop) - EU - Dashboard)

Update timeline

  1. investigating Apr 22, 2026, 05:50 PM UTC

    Impact: In Popup, the “X” (close button) is incorrectly positioned at the top-right corner of the application instead of within the popup, which may cause confusion for end users. Current Mitigation: Popup creation and updates have been temporarily blocked to prevent further impact. Any popups created or updated between April 21, 02:35 UTC and April 22, 17:50 UTC are affected. We are actively working on fixing the impacted popups. The team is investigating the root cause and implementing a fix.

  2. resolved Apr 22, 2026, 07:56 PM UTC

    The issue causing the popup close (“X”) button to appear incorrectly at the top-right corner of the application has been resolved. Popup creation and update functionality have been restored.