Whatfix experienced a major incident on May 26, 2026 affecting Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - End User Experience) and Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio) and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Started
May 26, 2026, 12:41 PM UTC
Resolved
May 26, 2026, 02:53 PM UTC
Duration
2h 12m
Detected by Pingoru
May 26, 2026, 12:41 PM UTC
Affected components
Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Studio)Digital Adoption Platform (DAP) - North America (DAP (Web/ Desktop) - North America - Dashboard)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Multi Format Outputs)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Survey Service)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - Content Authoring Services)Digital Adoption Platform (DAP) - North America (DAP (Mobile) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Desktop) - North America - End User Experience)Digital Adoption Platform (DAP) - North America (DAP (Enterprise) - North America)
Update timeline
investigatingMay 26, 2026, 12:41 PM UTC
We are currently experiencing elevated traffic on a subset of APIs, which is causing intermittent failures and increased response times for some users. Our engineering team is actively investigating and working to stabilize the affected services.
resolvedMay 26, 2026, 02:53 PM UTC
The elevated traffic observed on a subset of APIs has now reduced, and the issue has been mitigated. Services are operating normally, and we will continue monitoring system stability closely.
