Whatfix incident

Whatfix Support, DAP (Web) ...

Major Resolved View vendor source →

Whatfix experienced a major incident on April 1, 2026 affecting Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service) and Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Multi Format Outputs) and 1 more component, lasting 6h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 07:12 AM UTC
Resolved
Apr 01, 2026, 01:56 PM UTC
Duration
6h 44m
Detected by Pingoru
Apr 01, 2026, 07:12 AM UTC

Affected components

Digital Adoption Platform (DAP) - North America (DAP (Web) - North America - Push to Production Service)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Multi Format Outputs)Digital Adoption Platform (DAP) - European Union (EU) (DAP (Web) - EU - Push to Production Service)Other Resources (Whatfix Support)

Update timeline

  1. investigating Apr 01, 2026, 07:12 AM UTC

    DAP (Web) - EU - Multi Format Outputs and DAP (Web) - EU - Push to Production Service went down.

  2. resolved Apr 01, 2026, 01:56 PM UTC

    Whatfix Support recovered.