WebID Solutions Outage History

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WebID Solutions had 21 outages in the last 2 years totaling 80h 45m of downtime — averaging 0.9 incidents per month.

There were 21 WebID Solutions outages since July 30, 2024 totaling 80h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.webid-solutions.de

Minor May 28, 2026

VideoID - Availability of web channel

Detected by Pingoru
May 28, 2026, 04:39 PM UTC
Resolved
May 28, 2026, 05:03 PM UTC
Duration
24m
Affected: VideoID
Timeline · 4 updates
  1. investigating May 28, 2026, 01:43 PM UTC

    We are currently experiencing limited availability of the web channel. Third-party applications that have integrated the WebID MobileSDK are not affected. Our team is investigating the issue with high priority.

  2. identified May 28, 2026, 04:46 PM UTC

    The root cause of the incident has been identified. Our service provider is working on a solution. We'll keep you updated.

  3. monitoring May 28, 2026, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026

Degraded performance - Namirial Signing Service

Detected by Pingoru
May 18, 2026, 09:44 AM UTC
Resolved
May 18, 2026, 10:11 AM UTC
Duration
26m
Affected: AccountIDSignIDSignID Direct
Timeline · 3 updates
  1. investigating May 18, 2026, 09:44 AM UTC

    Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners using Namirial Signing Service may be impacted. Namirial is currently working on the issue. We will keep you updated.

  2. investigating May 18, 2026, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 18, 2026, 10:11 AM UTC

    The Problem has been solved

Read the full incident report →

Major February 11, 2026

Partial outage - AccountID

Detected by Pingoru
Feb 11, 2026, 12:37 PM UTC
Resolved
Feb 12, 2026, 01:19 PM UTC
Duration
1d
Affected: AccountID
Timeline · 4 updates
  1. investigating Feb 11, 2026, 12:37 PM UTC

    Our team is currently investigating some issues in the AccountID process . We will keep you informed about further steps and measures taken.

  2. identified Feb 11, 2026, 02:27 PM UTC

    All transactions can be completed regularly by the user. The confirmation of successful money transfer check is impacted. Confirmations will be delayed until the problem is solved. Transaction from the past days may have to identify through VideoID.

  3. monitoring Feb 12, 2026, 10:15 AM UTC

    The issue has been fixed. The WebID team continues to monitor the process.

  4. resolved Feb 12, 2026, 01:19 PM UTC

    Incident is resolved

Read the full incident report →

Major January 26, 2026

Production outage - biometric scan for automated products

Detected by Pingoru
Jan 26, 2026, 09:46 AM UTC
Resolved
Jan 26, 2026, 10:06 AM UTC
Duration
19m
Affected: AccountIDAutoID
Timeline · 3 updates
  1. identified Jan 26, 2026, 09:46 AM UTC

    We have identified an issue with the biometric scan for our automated product. Due to a certificate change performed by our service provider, any requests to perform biometric checks are currently failing. We are working on a solution for this issue.

  2. monitoring Jan 26, 2026, 09:53 AM UTC

    A fix has been applied and biometric scan is working again. We are currently monitoring our systems.

  3. resolved Jan 26, 2026, 10:06 AM UTC

    Implemented fix is working. The issue has been resolved. All automated products using biometric scan are working again.

Read the full incident report →

Critical November 19, 2025

Staging unavailable

Detected by Pingoru
Nov 19, 2025, 07:44 AM UTC
Resolved
Nov 19, 2025, 07:54 AM UTC
Duration
10m
Affected: Test System
Timeline · 2 updates
  1. investigating Nov 19, 2025, 07:44 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. resolved Nov 19, 2025, 07:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 6, 2025

Database cluster outage

Detected by Pingoru
Oct 06, 2025, 07:41 AM UTC
Resolved
Oct 06, 2025, 11:13 AM UTC
Duration
3h 31m
Affected: AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Timeline · 6 updates
  1. investigating Oct 06, 2025, 07:59 AM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2025, 08:14 AM UTC

    We have identified the issue.

  3. identified Oct 06, 2025, 08:40 AM UTC

    Database cluster is currently being restarted.

  4. identified Oct 06, 2025, 08:46 AM UTC

    Database cluster restarted. We are currently monitoring the situation to ensure correct operation.

  5. monitoring Oct 06, 2025, 08:48 AM UTC

    We are still monitoring the situation to ensure correct operation.

  6. resolved Oct 06, 2025, 11:13 AM UTC

    The database cluster returned to normal operation at 10:48 a.m. The issue is resolved. We’re sorry for any inconvenience.

Read the full incident report →

Minor September 29, 2025

Degraded performance - Video quality at VSC Solingen site

Detected by Pingoru
Sep 29, 2025, 06:34 AM UTC
Resolved
Sep 29, 2025, 08:47 AM UTC
Duration
2h 12m
Affected: VideoID
Timeline · 4 updates
  1. investigating Sep 29, 2025, 07:24 AM UTC

    Our team is currently investigating some isolated video quality performance issues at VSC Solingen site. We will keep you informed about further steps and measures taken.

  2. identified Sep 29, 2025, 08:51 AM UTC

    We have identified the issue and started to fix it.

  3. monitoring Sep 29, 2025, 09:08 AM UTC

    During the issue, high usage of our redundant network lines by the WebID QM team temporarily caused reduced bandwidth for video calls, resulting in decreased video quality for some isolated calls. The issue was resolved by canceling requests from individual QM computers. Performance returned to normal.

  4. resolved Sep 29, 2025, 09:10 AM UTC

    The issue is resolved. We’re sorry for any inconvenience.

Read the full incident report →

Minor September 22, 2025

Degraded performance - Video Call centers

Detected by Pingoru
Sep 22, 2025, 08:10 AM UTC
Resolved
Sep 22, 2025, 09:21 AM UTC
Duration
1h 11m
Affected: VideoID
Timeline · 3 updates
  1. investigating Sep 22, 2025, 08:10 AM UTC

    We have noticed degraded performance for our WebID video call centers. We are currently investigating the issue.

  2. monitoring Sep 22, 2025, 08:32 AM UTC

    A fix has been applied. The video call centers are currently working at normal performance again. We are monitoring the systems.

  3. resolved Sep 22, 2025, 09:21 AM UTC

    Issue has been resolved.

Read the full incident report →

Notice September 1, 2025

Minor Service Interruption – VideoID

Detected by Pingoru
Sep 01, 2025, 05:15 AM UTC
Resolved
Sep 01, 2025, 05:15 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 01, 2025, 05:46 AM UTC

    Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored. The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.

Read the full incident report →

Notice August 4, 2025

Major power outage call center Solingen

Detected by Pingoru
Aug 04, 2025, 12:00 PM UTC
Resolved
Aug 04, 2025, 12:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 04, 2025, 12:19 PM UTC

    Due to a major local power outage in Solingen, the WebID VideoID call center had to swap to UPS support. Power outage started at 14:00 CEST and power was completely restored at 14:10 CEST. Due to the UPS support, no interruption to the WebID VideoID call center occured.

Read the full incident report →

Minor July 31, 2025

Partial outage

Detected by Pingoru
Jul 31, 2025, 02:49 PM UTC
Resolved
Jul 31, 2025, 02:59 PM UTC
Duration
10m
Affected: AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Timeline · 2 updates
  1. monitoring Jul 31, 2025, 02:49 PM UTC

    Our team has identified an issue on one of our servers. Steps have been taken to fix the problem. All services are currently running. Team is monitoring the situation

  2. resolved Jul 31, 2025, 02:59 PM UTC

    Incident was resolved. All services are up-and-running.

Read the full incident report →

Major July 14, 2025

Internet Failure Video Service Center Location Solingen

Detected by Pingoru
Jul 14, 2025, 08:26 AM UTC
Resolved
Jul 14, 2025, 11:37 AM UTC
Duration
3h 10m
Affected: VideoIDVisualID
Timeline · 4 updates
  1. investigating Jul 14, 2025, 08:40 AM UTC

    We are currently investigating this issue.

  2. identified Jul 14, 2025, 10:14 AM UTC

    Initial investigations show that both redundant Internet Lines have failed and we are already working with Telekom technicians to resolve the issue.

  3. monitoring Jul 14, 2025, 10:34 AM UTC

    We have successfully restored the internet connectivity on both lines. Our team is currently monitoring the traffic to ensure everything remains stable. We will continue to observe the situation and provide updates if necessary. Thank you for your patience.

  4. resolved Jul 14, 2025, 11:37 AM UTC

    The issue has been fully resolved. Both internet lines remain stable, and no further irregularities have been observed. VideoID and VisualID services have been fully operational again since 12:34 at Solingen Site. A Root Cause Analysis (RCA) is currently being prepared. We apologize for the inconvenience and appreciate your understanding.

Read the full incident report →

Notice July 11, 2025

Partial Outage

Detected by Pingoru
Jul 11, 2025, 08:42 AM UTC
Resolved
Jul 10, 2025, 05:00 PM UTC
Duration
—
Timeline · 2 updates
  1. resolved Jul 11, 2025, 08:42 AM UTC

    Between 18:45 and 19:20, users experienced degraded performance and a partial outage. Investigation showed that one of the application servers was affected. Situation was back to normal after restarting that server.

  2. postmortem Jul 11, 2025, 09:01 AM UTC

    Investigation showed that updated maintenance jobs were using up too much system memory. This affected the application service. After restarting the server, we reviewed those jobs and fixed the memory issue.

Read the full incident report →

Critical June 23, 2025

Production systems down

Detected by Pingoru
Jun 23, 2025, 08:13 AM UTC
Resolved
Jun 23, 2025, 08:32 AM UTC
Duration
18m
Affected: AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Timeline · 3 updates
  1. identified Jun 23, 2025, 08:13 AM UTC

    We have identified an issue and are currently applying a fix to restore full service again.

  2. monitoring Jun 23, 2025, 08:18 AM UTC

    A fix has been applied. All services are opperational again. We are currently monitoring our services.

  3. resolved Jun 23, 2025, 08:32 AM UTC

    The issue is resolved now. All services are fully functional. We’re sorry for any inconvenience.

Read the full incident report →

Minor May 19, 2025

VideoID failures due to ACD session drops

Detected by Pingoru
May 19, 2025, 10:10 AM UTC
Resolved
May 19, 2025, 12:47 PM UTC
Duration
2h 37m
Affected: VideoID
Timeline · 7 updates
  1. investigating May 19, 2025, 11:19 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. investigating May 19, 2025, 11:27 AM UTC

    The VideoID service is currently operational without any anomalies. We are investigating isolated failures that currently indicate errors in the ACD.

  3. investigating May 19, 2025, 11:31 AM UTC

    Further investigations reveal isolated session interruptions in the ACD.

  4. investigating May 19, 2025, 11:40 AM UTC

    VideoID is operational, and we are currently investigating the cause of the brief interruptions in individual sessions.

  5. identified May 19, 2025, 12:36 PM UTC

    We have identified the issue and started to fix it.

  6. monitoring May 19, 2025, 12:41 PM UTC

    All redundant network components were restarted sequentially. We are currently monitoring the systems to ensure their continued correct operation.

  7. resolved May 19, 2025, 12:47 PM UTC

    The incident has been successfully resolved. As of 12:55 PM, all affected systems are fully operational again. Monitoring shows no further anomalies, and no additional actions are required at this time. During the incident, only isolated VideoID processes were impacted. Overall, continuous service operation was ensured throughout. We’re sorry for any inconvenience. Thank you for your patience and understanding.

Read the full incident report →

Major April 25, 2025

VideoID Outage – Service Interruption at Solingen Site

Detected by Pingoru
Apr 25, 2025, 05:00 AM UTC
Resolved
Apr 25, 2025, 10:19 PM UTC
Duration
17h 18m
Affected: VideoID
Timeline · 4 updates
  1. investigating Apr 25, 2025, 05:14 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. identified Apr 25, 2025, 05:55 AM UTC

    We have identified the issue and started to fix it. There has been an interruption in the connection between VSC Solingen and the data center.

  3. monitoring Apr 25, 2025, 06:10 AM UTC

    The affected route has been successfully reestablished, and all VideoID services are now fully operational again. We are currently monitoring the situation to ensure continued stability and performance. Further updates will be provided if necessary.

  4. resolved Apr 25, 2025, 10:19 PM UTC

    The routing issue impacting the Solingen site has been resolved. Network connectivity has been stable since the morning of April 25, 2025, and all affected routes were successfully re-established. Post-restoration monitoring has been completed without any further anomalies. No residual issues have been observed. The incident is now considered closed. We’re sorry for any inconvenience.

Read the full incident report →

Major April 23, 2025

Degraded database performance

Detected by Pingoru
Apr 23, 2025, 11:29 AM UTC
Resolved
Apr 23, 2025, 12:20 PM UTC
Duration
51m
Affected: AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID
Timeline · 3 updates
  1. investigating Apr 23, 2025, 11:29 AM UTC

    Our team is currently investigating an issue. We will keep you informed about further steps and measures taken.

  2. monitoring Apr 23, 2025, 11:34 AM UTC

    Affected services were restarted. We are currently monitoring to ensure correct operation.

  3. resolved Apr 23, 2025, 12:20 PM UTC

    The issue is resolved. After five-minute interruption, some database services were restarted. There was no loss of data. During the outage, new transactions could not be created. We’re sorry for any inconvenience.

Read the full incident report →

Notice April 17, 2025

Tink Germany Incident - XS2A and Online banking major outage - WebID AccountID affected

Detected by Pingoru
Apr 17, 2025, 08:31 AM UTC
Resolved
Apr 17, 2025, 11:27 PM UTC
Duration
14h 56m
Affected: AccountID
Timeline · 7 updates
  1. investigating Apr 17, 2025, 08:31 AM UTC

    Tink Germany is currently investigating a major outage for online banking and the X2SA banking interface. Our service provider Tink is currently investigating the incident. The incident has an impact to the WebID AccountID product. Updates on the incident will be published by Tink under the following URL: https://status.xs2a.com/incidents/r3d1zzm5wbq9

  2. investigating Apr 17, 2025, 08:31 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 17, 2025, 08:54 AM UTC

    TInk has identified and fixed the issue. The status is currently being monitored by Tink and WebID.

  4. investigating Apr 17, 2025, 09:06 AM UTC

    The previous fix did not solve the problem. Tink is still investigating

  5. monitoring Apr 17, 2025, 10:27 AM UTC

    Another fix was applied by Tink. Systems are currently being monitored by Tink and WebID

  6. monitoring Apr 17, 2025, 10:45 PM UTC

    Between 10:54 CET and 11:23 CET Tink has encountered a technical issue that impacted Payments products for multiple markets. The underlying root cause that caused the incident was resolved. We apologize for any problems this issue may have caused.

  7. resolved Apr 17, 2025, 11:27 PM UTC

    The issue is resolved. We’re sorry for any inconvenience.

Read the full incident report →

Major December 17, 2024

Automated Call Distribution (ACD) Service Issue

Detected by Pingoru
Dec 17, 2024, 11:32 AM UTC
Resolved
Dec 17, 2024, 04:04 PM UTC
Duration
4h 32m
Affected: VideoID
Timeline · 5 updates
  1. investigating Dec 17, 2024, 11:53 AM UTC

    Our team is currently investigating an issue in the ACD. We will keep you informed about further steps and measures taken.

  2. identified Dec 17, 2024, 12:11 PM UTC

    We have identified the issue and started to fix it.

  3. monitoring Dec 17, 2024, 12:13 PM UTC

    A fix has been deployed. We are currently monitoring the fix to ensure the correct operation.

  4. monitoring Dec 17, 2024, 01:40 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 17, 2024, 04:18 PM UTC

    We are pleased to inform you that the issue has been resolved. We apologize for any inconvenience this may have caused. Once the analysis is complete, we will provide an update on this incident with further details.

Read the full incident report →

Major July 30, 2024

QES with signing service Namirial not possible

Detected by Pingoru
Jul 30, 2024, 10:30 AM UTC
Resolved
Jul 30, 2024, 11:38 AM UTC
Duration
1h 8m
Affected: AccountIDSignIDSignID Direct
Timeline · 4 updates
  1. identified Jul 30, 2024, 10:30 AM UTC

    Our QES service provider Namirial has reported technical issues with the signing process. Currently signing with Namirial is not possible. Namirial will post updates to this incident on their status page. Please see link below. https://status.namirial.com/incidents/gqz4xg5d81lz

  2. identified Jul 30, 2024, 10:30 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 30, 2024, 11:26 AM UTC

    Namirial has applied a fix. We are currently monitoring the situation.

  4. resolved Jul 30, 2024, 11:38 AM UTC

    The incident was resolved by Namirial. Signing with Namirial is available again.

Read the full incident report →