WebID Solutions incident

Production systems down

Critical Resolved View vendor source →

WebID Solutions experienced a critical incident on June 23, 2025 affecting AccountID and AutoID and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 08:13 AM UTC
Resolved
Jun 23, 2025, 08:32 AM UTC
Duration
18m
Detected by Pingoru
Jun 23, 2025, 08:13 AM UTC

Affected components

AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID

Update timeline

  1. identified Jun 23, 2025, 08:13 AM UTC

    We have identified an issue and are currently applying a fix to restore full service again.

  2. monitoring Jun 23, 2025, 08:18 AM UTC

    A fix has been applied. All services are opperational again. We are currently monitoring our services.

  3. resolved Jun 23, 2025, 08:32 AM UTC

    The issue is resolved now. All services are fully functional. We’re sorry for any inconvenience.