WebID Solutions incident

Degraded performance - Video Call centers

Minor Resolved View vendor source →

WebID Solutions experienced a minor incident on September 22, 2025 affecting VideoID, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 08:10 AM UTC
Resolved
Sep 22, 2025, 09:21 AM UTC
Duration
1h 11m
Detected by Pingoru
Sep 22, 2025, 08:10 AM UTC

Affected components

VideoID

Update timeline

  1. investigating Sep 22, 2025, 08:10 AM UTC

    We have noticed degraded performance for our WebID video call centers. We are currently investigating the issue.

  2. monitoring Sep 22, 2025, 08:32 AM UTC

    A fix has been applied. The video call centers are currently working at normal performance again. We are monitoring the systems.

  3. resolved Sep 22, 2025, 09:21 AM UTC

    Issue has been resolved.