WebID Solutions experienced a minor incident on May 28, 2026 affecting VideoID, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
VideoID
Update timeline
- investigating May 28, 2026, 01:43 PM UTC
We are currently experiencing limited availability of the web channel. Third-party applications that have integrated the WebID MobileSDK are not affected. Our team is investigating the issue with high priority.
- identified May 28, 2026, 04:46 PM UTC
The root cause of the incident has been identified. Our service provider is working on a solution. We'll keep you updated.
- monitoring May 28, 2026, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 28, 2026, 05:03 PM UTC
This incident has been resolved.