WebID Solutions incident

Production outage - biometric scan for automated products

Major Resolved View vendor source →

WebID Solutions experienced a major incident on January 26, 2026 affecting AccountID and AutoID, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 09:46 AM UTC
Resolved
Jan 26, 2026, 10:06 AM UTC
Duration
19m
Detected by Pingoru
Jan 26, 2026, 09:46 AM UTC

Affected components

AccountIDAutoID

Update timeline

  1. identified Jan 26, 2026, 09:46 AM UTC

    We have identified an issue with the biometric scan for our automated product. Due to a certificate change performed by our service provider, any requests to perform biometric checks are currently failing. We are working on a solution for this issue.

  2. monitoring Jan 26, 2026, 09:53 AM UTC

    A fix has been applied and biometric scan is working again. We are currently monitoring our systems.

  3. resolved Jan 26, 2026, 10:06 AM UTC

    Implemented fix is working. The issue has been resolved. All automated products using biometric scan are working again.