WebID Solutions incident

Minor Service Interruption – VideoID

Notice Resolved View vendor source →

WebID Solutions experienced a notice incident on September 1, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 05:15 AM UTC
Resolved
Sep 01, 2025, 05:15 AM UTC
Duration
—
Detected by Pingoru
Sep 01, 2025, 05:15 AM UTC

Update timeline

  1. resolved Sep 01, 2025, 05:46 AM UTC

    Between 07:00 and 07:15 (CEST), VideoID operations experienced a partial disruption due to an ACD server service issue affecting queue visibility. The service was restarted and normal operations were fully restored. The impact was limited to a small number of agents, while the majority of agents continued operating as expected and identifications were successfully processed throughout the entire period.