WebID Solutions incident

Degraded performance - Namirial Signing Service

Notice Resolved View vendor source →

WebID Solutions experienced a notice incident on May 18, 2026 affecting AccountID and SignID and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:44 AM UTC
Resolved
May 18, 2026, 10:11 AM UTC
Duration
26m
Detected by Pingoru
May 18, 2026, 09:44 AM UTC

Affected components

AccountIDSignIDSignID Direct

Update timeline

  1. investigating May 18, 2026, 09:44 AM UTC

    Our TSP, Namirial, has informed us about degraded performance affecting document signing. All integration partners using Namirial Signing Service may be impacted. Namirial is currently working on the issue. We will keep you updated.

  2. investigating May 18, 2026, 10:10 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 18, 2026, 10:11 AM UTC

    The Problem has been solved