WebID Solutions incident

Database cluster outage

Critical Resolved View vendor source →

WebID Solutions experienced a critical incident on October 6, 2025 affecting AccountID and AutoID and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 07:41 AM UTC
Resolved
Oct 06, 2025, 11:13 AM UTC
Duration
3h 31m
Detected by Pingoru
Oct 06, 2025, 07:41 AM UTC

Affected components

AccountIDAutoIDavsIDeIDSignIDSignID DirectTrueIDVideoIDVisualID

Update timeline

  1. investigating Oct 06, 2025, 07:59 AM UTC

    We are currently investigating this issue.

  2. identified Oct 06, 2025, 08:14 AM UTC

    We have identified the issue.

  3. identified Oct 06, 2025, 08:40 AM UTC

    Database cluster is currently being restarted.

  4. identified Oct 06, 2025, 08:46 AM UTC

    Database cluster restarted. We are currently monitoring the situation to ensure correct operation.

  5. monitoring Oct 06, 2025, 08:48 AM UTC

    We are still monitoring the situation to ensure correct operation.

  6. resolved Oct 06, 2025, 11:13 AM UTC

    The database cluster returned to normal operation at 10:48 a.m. The issue is resolved. We’re sorry for any inconvenience.