WebID Solutions incident

Degraded performance - Video quality at VSC Solingen site

Minor Resolved View vendor source →

WebID Solutions experienced a minor incident on September 29, 2025 affecting VideoID, lasting 2h 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2025, 06:34 AM UTC
Resolved
Sep 29, 2025, 08:47 AM UTC
Duration
2h 12m
Detected by Pingoru
Sep 29, 2025, 06:34 AM UTC

Affected components

VideoID

Update timeline

  1. investigating Sep 29, 2025, 07:24 AM UTC

    Our team is currently investigating some isolated video quality performance issues at VSC Solingen site. We will keep you informed about further steps and measures taken.

  2. identified Sep 29, 2025, 08:51 AM UTC

    We have identified the issue and started to fix it.

  3. monitoring Sep 29, 2025, 09:08 AM UTC

    During the issue, high usage of our redundant network lines by the WebID QM team temporarily caused reduced bandwidth for video calls, resulting in decreased video quality for some isolated calls. The issue was resolved by canceling requests from individual QM computers. Performance returned to normal.

  4. resolved Sep 29, 2025, 09:10 AM UTC

    The issue is resolved. We’re sorry for any inconvenience.